Norco Windows – Help Is Here

Attention! Fenster Components did not purchase, acquire or take over Norco Windows! While we sympathize with your frustration, we hope you understand we have NO association with Norco and can not field warranty issues. With that said…

We want to help! With Jeld-Wen officially discontinuing the Norco line, Fenster Components seeks to offer former Norco customers a solution to their failing windows. In order to best serve our customers, knowledge is our priority. We seek sample sashes of any and all wood and wood/clad sash products produced from 1978 to 2010. We also put a call out to former Norco windows sales people and distributors that may still have catalogs or specs in their possession.

Fenster Components has been engineering replications of original sash profiles for most major brands since 1999. Our catalog to date boasts over 60 casement and double hung profiles and continues to grow with more nationwide customers seeking solutions to their rotting window issues. Our goal is to connect qualified window professionals to homeowners who need help efficiently as possible.

We have replicated sash profiles and replacement sash for ’80s-’90s era Norco primed and cladded casement sash and newer versions sold by Jeld-Wen. Complete assembled sashes are available for all primed units with clear or lowE glass. Knocked down “frame only” sashes are available for cladded units and primed units without glass. Unfortunately replacement cladding is not available at this time, but we’re working on it!

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57 Comments

  • Richard
    Posted November 26, 2014 at 2:28 pm | Permalink

    We are trying to replace a Norco octagon aluminum clad awning widow. The house has Norco awning and casement windows all installed during a complete house remodel in 1991. When we compared the sash material used in the “standard” awning and casement windows to that in the awning style octagon we decided it was the same material…. we thought the same as the nc200-c material. We purchased 12′ of the nc200-c material through quick sash but now that it arrived it seems to be larger dimension than the cross section shown in your catalogue. It was extremely lengthy process to get this order processed so at this point we are going to try to mill the material to the proper dimension. Your thoughts on the difference in the dimension shown in the catalogue and that of the material shipped would be appreciated.

    • Posted November 26, 2014 at 3:38 pm | Permalink

      Richard, I apologize for any inconvenience or confusion. However, the drawings in our catalog are the same drawings we use to make our tooling from. There is no way they are different. Those drawings are made from an actual piece of the material by a professional draftsman. We use those same drawings over and over again to set up our machines when we run the profile. For those customers who in fact do have a Norco window matching that profile, we have had no issue with it not working. Now with that said. There could be any number of Norco profiles out there that we are aware of. We only have the two available, and those won’t match every profile that Norco could have made over a 40 year period. Our catalog is built by customers bringing us their windows to make a replication of. We are not connected to the original manufacturers in any way and have no record of their prior sash profiles. I would also say, an octagon, aluminum clad, awning sash is about as specialty window as you can get. It is very possible Norco altered the profile for that window. It happens all the time, complicating our already complicated industry.

  • Shannon
    Posted December 15, 2014 at 11:30 pm | Permalink

    We have a broken window crank on our Norco window. I was wondering if there is any local store where we could buy one, or do we have to order it through you?

    Thanks,
    Shannon

    • Posted December 16, 2014 at 2:09 pm | Permalink

      Shannon, Most window hardware is not brand specific. Norco used TRUTH brand hardware. You can get that operator from anyone who carries TRUTH hardware.

  • Noel
    Posted March 3, 2015 at 1:08 am | Permalink

    Hello, Doing some kitchen remodeling. Have a casement window that has the name Norco stamped on the crank operator. Both the crank arm and the inside operator cover are bright brass. Would like to replace these with brushed nickel or plain white. The crank easily pulls off but cannot see any way to remove the inside cover. Is there a method to remove the cover only and replace it or must the entire mechanism (crank, inside cover, and the external sissor assembly, etc.) be replaced? Thank you, Noel

    • Posted March 3, 2015 at 4:18 pm | Permalink

      Noel, No problem. Big question is; Is the cover plastic or metal? If its plastic, that pops right off. Take a putty knife, or even a butter knife and get behind the edge to pry it off. Now, if its metal, more than likely the mechanism is all one piece and you have to replace the whole thing. Either way, to our knowledge Norco always used Truth hardware. We stock white covers, white handles, and some metal housing operators for truth hardware. At least through us, a nickel finish would require a volume order. You can send us some pictures of what you have to sales@fensterusa.com and we’ll see what we can do. Thanks!

  • Sue
    Posted April 23, 2015 at 8:43 pm | Permalink

    Hi, I am trying to help my mother find a replacement part for her window from 1988. She has a double casement window that is wood interior and white clad aluminum on the outside and the handcrank said “Norco” on it. There is a left and right hand crank, respectivly. The left side crank is stripped and we are unable to find a Norco dealer, sounds like they are out of business. Do you have this type of replacement part?
    I did read the other question where you stated that Norco used TRUTH hardware. If that is the case for this window, who or where can I go to get someone to either look at it and fix it or purchase the correct window part. I could email you a photo of it if you need, just tell me where to email it. She lives in Wisconsin, USA.? Thank you for any assistance. Sue

    • Posted April 23, 2015 at 9:02 pm | Permalink

      Sue, We have a good idea of what you need, but a picture is always very helpful. You can email a picture and description to sales@fensterusa.com and we’ll do our best. Thank you.

  • Aaron VanDenBeldt
    Posted May 10, 2015 at 1:38 am | Permalink

    I am looking for replacement balancers for a clad NORCO double hung. I will need both the left and right balancer for the bottom sash only. Do you need to have the stamping on the spacer bar between the panes of glass?

  • Tiffany
    Posted May 11, 2015 at 4:24 pm | Permalink

    To whom it may concern:

    I need a replacement Norco window that is 21.5″w x 39.625″l. Can I order that from you to be shipped?

    Let me know.

    Thanks in advance,
    Tiffany

  • Linda
    Posted June 2, 2015 at 2:59 pm | Permalink

    I have a Norco 3 section Picture/awning window. The center awning window has rotted out at the bottom. exterior measurement is 46″ by 18 1/2″. The whole window would need to be replaced including the glass. Am considering replacing all three.

    • Posted June 2, 2015 at 4:37 pm | Permalink

      Linda, We have a lot of options to consider depending on what type of Norco it is. A stile and rail kit would be your best option to maintain the original details of the window, or we have our Quiksash replication available for a cladded unit. I invite you to spend some time on our website to determine the best product for your needs. Thank you.

  • Richard
    Posted June 3, 2015 at 5:27 pm | Permalink

    Have two wood casement windows from norco glass seal is disrupted causing window to fog up 573/4×263/4 all wood with clad wondering about getting two new complete sashes.

    • Posted June 4, 2015 at 9:29 pm | Permalink

      Richard, We have an aftermarket replication of a clad Norco in our Quiksash line of products. You can request an order and submit your specifications on our website, http://www.fensterusa.com. Thank you.

  • Daryll Avery
    Posted June 30, 2015 at 1:52 pm | Permalink

    I have a NORCO 3W54 casement window. the right side roll out section has the bottom piece of the frame rotted out out. What I would like to do is pull out the center section, and the right side section, and swap them.
    I can’t see how the center section is fastened in, so I don’t see how it comes out, but looks like it should fit.

    Can you tell me how it is fastened?

    • Posted July 7, 2015 at 1:29 pm | Permalink

      Daryll, The older Norco’s were screwed in through the screen stop. The screw heads were visible unless they were puttied over. Not sure on newer versions. Usually there are brackets behind the screen stops. You have to pry the screen stop off to expose the brackets.

  • Posted August 12, 2015 at 7:10 pm | Permalink

    We now have an after-market clad window available in our Quiksash line of products to fit a Norco clad casement sash.

  • Dean Halonie
    Posted August 31, 2015 at 12:06 pm | Permalink

    We had a grouse break the outter pain of glass on a Norco slide side to side (both sides slide). It has green aluminum clad outside and natural wood inside. These were installed in 1997. Can I get a single replacement or need to replace both sides.

    Thank you.

    • Posted August 31, 2015 at 1:39 pm | Permalink

      Dean, Glass is not brand specific. Any local glass company should be able to just replace the broken glass. You don’t need a whole replacement sash.

  • Bill Harding
    Posted November 11, 2015 at 9:28 pm | Permalink

    Does anyone know what Norco windows are know as now? Is it the Siteline EX or is it the W-2500 series?

    • Posted November 11, 2015 at 10:13 pm | Permalink

      Bill, I believe that used to be the Siteline post 1998, but I think Jeld-wen has since discontinued that line as well.

  • David gutierrez
    Posted February 11, 2016 at 5:25 am | Permalink

    I need 4 Pozzi Windows to match existing Pozzi Windows. Approximate size 24″ wide x 36″ tall. Casement windows. Want them to match all wood trim of existing Windows. Cell 949 584-4250
    Can email photos if requested.

    • Posted February 11, 2016 at 1:15 pm | Permalink

      David, That’s great! We can help! Obviously we can’t process orders through our blog. You can submit your order request via our website, http://www.fensterusa.com. You will probably want what we refer to as a replica wood sash product category. You can also search our sash catalog from that replica wood sash product page to view the Pozzi profiles we have replicas for. Thank you!

  • Ron Ellerhoff
    Posted March 31, 2017 at 2:36 am | Permalink

    We have a house full of Norco windows (about 16) that were installed in 1979, when we build our home, about a year before they started being available with aluminum claddinmg. We have some outside repairs that are needed, mostly on some sills, and the wooden storms have not held up very well. The storms were always a problem because after they were painted they would not fit. The pulls on the inside to allow raising and lowering the double-hung glass were always a problem because they were poorly designed, and were always broken or breaking. Having said all of that, our windows are in fairly good condition except there are plastic pieces in the double hung sashes that are part of the weatherproofing design system , and those pieces are brittle and have and are cracking off. The plastic is all or mostly set in grooves in the wood. I would like to replace the plastic pieces described. Are those kinds of repair parts available anywhere, and more to the point, do you have them? If so, how would I determine what I need for an order. I would like to try some to see if the pieces can really be replaced before I order enough for the whole house. Thanks

    • Posted March 31, 2017 at 1:00 pm | Permalink

      Ron, I would suggest you take a look at our jambliner kits (on our website). We offer a universally accepted design across the window industry to fit most brands. Its hard to say without seeing them, but I would suspect Norco would have switched to this type of balance system by 1979. You would just need to take a look at the drawings and specifications on our jambliner product page and see if they will work for you.

      I might also suggest our sash replacement kits. We can make those in a cladded unit. They come with the new set of jambliners and would certainly improve your energy efficiency allowing you to remove the storm windows. You can find those as well on our website, http://www.fensterusa.com.

  • Roger
    Posted April 4, 2017 at 11:55 am | Permalink

    I have a Norco slide window that has lost it’s seal. How can I remove the sash to replace the glass?

    • Posted April 18, 2017 at 12:49 pm | Permalink

      Roger, I haven’t had a lot of experience with sliders. Something like that is hard to diagnose without seeing it. You might just want to look into a local glass company and have them take care of that for you.

  • Nancy Nelson
    Posted April 20, 2017 at 10:04 pm | Permalink

    I moved into a house in January of 2017. I have a Norco Window that is a half round window. It is d-series Clad-Awn Jel-N-330 casement. Am I able to get a replacement for this? It had a bad seal and the window is very cloudy.

    • Posted April 21, 2017 at 10:00 pm | Permalink

      Nancy, I have no idea if JELD-WEN still offers that model or not. If you just need the glass replaced, glass is not brand specific. Any local glass company in your area should be able to replace that for you.

  • Wanda Wonson
    Posted June 5, 2017 at 9:01 pm | Permalink

    We have a kitchen window that is a Norco window. inside the glass it says Norco 76-2.
    It is a double crank out window. We would like to replace the windows, not the whole frame etc.
    The windows are getting fog in them. Is this something you do? I understand that Norco is no
    longer in business. Please advise.

    • Posted June 6, 2017 at 9:50 pm | Permalink

      Yes Wanda, We manufacture after-market replacement sash that fit and match many major brands of windows. We do have a few Norco models available. There is a process of first, identifying the model you need, and then collecting the necessary information to quote you a price and put an order into production. If this is something you want to do, we can’t process orders over the blog for obvious privacy issues, but if you would like to reach out to our sales staff at, sales@fensterusa.com, they can help you through the process. Sending pictures of your windows will be a great first step.

  • Linda McMath
    Posted August 27, 2017 at 7:25 pm | Permalink

    We have a Norco D series clad case/awn 076-N-330 window where the seal is bad and the window needs to be replaced. We recently had one of the same type windows removed and a door wall installed so we saved it, however it cranks the opposite direction. Can we just rotate the window 180 degrees and install the crank on the bottom?

    • Posted August 29, 2017 at 12:37 pm | Permalink

      You sure can Linda! The top and bottom of casements are the same. You can just flip that over and re position the hardware. You should be in good shape. One thing I might caution, I can’t picture at the moment how the cladding joint goes together in the corners. You might want to put a bead of caulk over that joint to prevent water from leaking in. This is on the outside of course.

  • Terry Koslek
    Posted October 23, 2017 at 1:39 pm | Permalink

    I have a handful of Norco D series casement windows that flap when they are open in the wind (not hurricane force, but even a breeze makes them whine and clatter) and they are driving me crazy. My old house had Anderson casement windows and they didn’t have that problem. Will new crank hardware help with this problem? Is there another solution?
    Thanks!!

    • Posted October 24, 2017 at 11:03 pm | Permalink

      Terry, You got me on this one. I’ve never heard of anything like this. The hardware connections “may” be loose, but I don’t know that replacing it would change anything. I really wish I had an answer for you.

  • Dan
    Posted December 11, 2017 at 8:56 pm | Permalink

    any where that you can find the sizing info for old Norco casement windows? I am replacing a whole house and wanted to see if the sizes were listed so I could ensure I am getting the right size. Thanks!

    • Posted December 12, 2017 at 12:45 pm | Permalink

      Dan, You mean like for full frame replacements? The sizes would go by the rough opening. The sizing won’t necessarily translate from one brand to another. You need to go by what the opening size is. The old Norco size would be irrelevant to a different manufacturer. Now, are you talking about buying replacement sash from us? Norco is difficult because they seem to have sized their sash based on the configuration of the unit. We haven’t been able to communicate that in a format that the average lay-person can understand. We always default to the net sash size. All we need is the width and height from the exterior of each sash you need.

  • jerry conrad
    Posted May 1, 2018 at 3:21 pm | Permalink

    I never got your answer yesterday. I was looking for replacement screens for a Norco windows

  • Arnie Oelke
    Posted July 12, 2018 at 7:09 pm | Permalink

    I have a Norco casement window that the sash is rotted but the frame is still okay. Can you get the sash only? I would like to not replace the entire window.
    Thanks
    Arnie

  • Kerrie
    Posted July 19, 2018 at 2:36 am | Permalink

    We have a Norco sliding glass door. The fixed part of the door the glass was shattered. Do you sell a replacement fixed piece?

    • Posted July 23, 2018 at 12:07 pm | Permalink

      Kerrie, That’s a job for a local glass company. Replacement glass does not have to be brand specific.

  • Anthony
    Posted March 28, 2019 at 5:05 pm | Permalink

    I have ten Norco sash window replacements four of them are 28-34 and six are 28-24.they are brand new in the box ,they came with house but the house cought fire and was rebuilt ,now I have no use for them .Can you tell me how to find people that need or want them?

    • Posted March 29, 2019 at 9:27 pm | Permalink

      Boy, I don’t know Anthony. I’m assuming by the size, double hungs? We don’t make a brand specific double hung in lieu of our quiksash kits we offer so I don’t know that I could sell them off. My luck is someone will want 11! My suggestion would be find out who the builder was or ask around for some neighbors. The same builder built our whole neighborhood. Most of the houses all have the same windows in them. I would take a pair just for nostalgia.

  • Mary
    Posted March 31, 2019 at 6:41 pm | Permalink

    Hi Ryan,
    Does Fenster make the exterior 2-track storm window wood frame that came with circa 1984-85 Norco horizontal sliding windows? The wood is not too bad, but the plastic U-channels are brittle and broken and we are looking to replace the entire storm.

  • Jerry Brubaker
    Posted May 25, 2019 at 12:53 pm | Permalink

    I have a home with Norco casement windows. I need to replace some of the glazing beads. They are the # 900-14617 white glazing bead. Can you help? If not .. are there alternate glazing beads that would work?

    • Posted May 25, 2019 at 1:52 pm | Permalink

      Jerry, Unfortunately those have gone by the wayside. We have had to redesign our sashes to delete the glazing beads because they very hard to come by. There are several online hardware companies. You might try a google search.

  • Chris
    Posted June 5, 2019 at 5:51 pm | Permalink

    Hi, I emailed your sales earlier today to ask about the stile/rail kits for Norco casement windows, and was told that you no longer sell those, and was given the option of requesting a quote for the complete sash; however, I see at the top of this blog a reference to “Frame Only” solutions in addition to “complete sashes” (with glass). I’m presuming the “Frame Only” is basically an assembled stile/rail kit? Is that still an option? The majority of my casement windows have perfectly good glass (a few do need full replacement), but have some dry rot in the bottom rail…so I’d like to understand all the options you have available before asking for a specific quote. I presume it’s correct that the stile/rail kit (we’re talking #NC-100 here) doesn’t exist, and the full sash does…but what about the Frame Only option?

    Thanks,

    -Chris

    • Posted June 9, 2019 at 6:21 pm | Permalink

      Chris, I get all of that, but this blog post is like 5 years old. What goes on the internet stays on the internet. We discontinued the frame kits at the first of the year.

  • Nancy Olivares
    Posted June 10, 2019 at 4:57 pm | Permalink

    I have wooden double case Norco windows. I need to replace the seals on the windows. Can you tell me where I might be able to purchase the seals?

  • marilyn larkin
    Posted November 2, 2019 at 10:36 pm | Permalink

    we installed norco windows D series clad/awn JEL-N-330 in our house in 2004.
    we are noting that the black weather strip on top of the sash is breaking and allowing moisture to come through. Any chance there is a replacement part?

    • Posted November 8, 2019 at 12:36 pm | Permalink

      Marilyn, Not a direct replacement since Norco is no longer in business.

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