The window industry is complicated enough! Start talking parts and pieces of 100’s of makes and models, and it gets overwhelming. Don't let all the information get the best of you. Take it one step at a time and you'll do fine!

First, Our most common phone call or email is "Do you make (insert brand) of window?" Did you search the sash model catalog to see what we have available? This can be easily found in the top menu bar of our home page under "sash models". Just knowing the brand, maybe narrows your options down to 3 or 4 in some cases. Please spend adequate time reviewing the model pages to connect our information to the specific details of your windows. This will save several steps in the ordering process if you have already determined the model number you need.

Second, Are you having trouble understanding what information we need? If this is the case, you may want to get a professional involved. There is technical information we MUST have in order to produce a product. We do our very best to make our order forms as simple as possible and in layman's terms, but unfortunately there's no way around needing to know specific details about your order request.

Third, Our third most common phone call is "I need (insert window part) and can't find it on your website." That may be because its not there! Have you reviewed our product categories listed in the top menu bar of our home page under "products? Our product categories are very specific in what we have available. The exception to this is new sash models. We are constantly adding to our catalog by customers sending us one of their windows to replicate. With our millwork capabilities, it is rare we are not able to replicate a sash.

See our copy shop to get more information on sending us a sash sample.

For online shoppers and customers outside of central Indiana, we must insist you use the website forms and catalogs to determine your correct product and submit information. Central Indiana customers please visit our showroom or contact us to schedule an appointment for a shop repair.

1. Research each product category to determine the best product for your needs.
2. Use the sash model catalog link to determine which sash profile matches your window. Knowing the brand isn’t enough. We have several versions of each.
3. Complete the provided form and a Fenster representative will respond via email with an order confirmation or additional questions.
4. Upon your approval of the order, you will receive an invoice with online payment instructions via email within three business days.
5. We do NOT provide written quotes for online retail sales. All sash pricing is listed on each product page prior to accessing the order form. Your invoice will verify the final order total.
6. United Inch Pricing: To figure your exact price, United Inches are figured by adding one width measurement and one height measurement with both rounded to the next full inch. Example: 22.5 + 58.5 = 23+59=82 U.I.

We get overwhelmed at times answering phone call and email questions that are easily answered already on this website. Please take a moment to go through the steps listed above before contacting us. Please reserve your call or email to questions regarding difficulties in using the information provided or completing an order request.