The window industry is complicated enough! Start talking parts and pieces of 100’s of makes and models, and it gets overwhelming.

First, did you search the sash profile catalog and product categories to see what we have available? We have merely a fraction of the 100’s of possible makes and models produced over the last 40 years. Just knowing the brand, maybe narrows it down to eight or ten. We need you to tell us, if we have what you need.

Second, are you having trouble understanding what information we need? If this is the case, you may want to get a professional involved. There is technical information we MUST have in order to produce a product.

We may just not have it yet! We have over 260 possible sash combinations and that doesn’t begin to scratch the surface of the window industry over the last 40 years. Have no fear! We are constantly adding to our catalog by customers sending us one of their windows to replicate. With full millwork capabilities, it is rare we are not able to replicate a sash or component.

See our copy shop to get more information on sending us a sash sample.

Fenster is online retail only. We do not have dealers or representatives based around the country. Our manufacturing facility in Noblesville is not staffed with sales associates. We must insist you use the website forms and catalogs to determine your correct product and submit information. We do not accept phone or fax orders.

1. Research each product category to determine the best product for your needs.
2. Use the sash profile catalog link to determine which sash profile matches your window. Knowing the brand isn’t enough. We have several versions of each.
3. Complete the provided form and a Fenster representative will respond via email with an order confirmation or additional questions.
4. Upon your approval of the order, you will receive an invoice with online payment instructions via email within three business days.
5. General sash pricing is listed on each product page prior to accessing the order form. Quotes provided via a submitted online form are good for 10 business days. Your invoice will verify the final order total. Your order will not go into production until full payment is received.
6. Lead times are seasonal based on order volume. Lead times are highest September-November. Lead times are also affected by your choice of receiving method. See our "shipping options" tab on each product page for more details.

Looking for our phone number? Our phone number is strategically placed around our website in an effort to educate our customers on our products and procedures before they make a phone call. Commonly asked questions are typically answered within website content, namely on one of 4 product pages explaining the details of each product and how they are sold.