Hints, Tips & Helpful Information
All Fenster products are after-market replications of the original. While our products are designed to closely resemble the original, they are not the original brand’s product. Having no association with the original manufacturer, we cannot respond to warranty claims or brand-specific inquiries.
HOW TO MEASURE
View pro-tips and illustrative steps to getting the best measurements.
TROUBLESHOOTING
Confused or can’t find what you need? We have some pointers that can help.
HOW TO BUY
We are unable to process your order without the use of our catalog & order forms.
HOW TO MEASURE
Watch these helpful videos for a step-by-step measuring guide.
CASEMENT WINDOWS
DOUBLE-HUNG WINDOWS
PLEASE NOTE:
- We accept edge-to-edge, net sash sizes only.
- NO GLASS OPENINGS PLEASE.
- Take all measurements from the exterior side of the sash.
- Do NOT adjust your measurements for fit. Our standard practice is to undersize sashes by 1/16″ or more depending on our installation experience.
- Height of double-hung sashes is NOT required. Our sashes are designed to fit the opening, NOT match your original sash heights.
Step-by-step Measuring Instructions
PLEASE FOLLOW THESE STEPS:
- Casement sashes: From the EXTERIOR side, measure the width of the sash from edge to edge, and the height of the sash from top edge to the bottom edge.
- Do not measure the glass opening, do not include weatherstripping in your edge measurement, do not provide the frame size or opening.
- For some models, we may ask for a sash “thickness”. This is the dimension from inside face to outside face, NOT the width of the cladding face.
- On cladded sashes, it is okay to measure from edge to edge of the cladding. We will size the wood frame to accept the cladding.
- Double-hung sash kits: We only require 2 measurements to size the kit for the opening. Measure the width of the sashes. Both sash widths will be the same.
- Measure the height of the jambliner to the long point which is the outer edge that follows the slope of the sill. All kits will be made to industry standard heights as shown on the sizing chart on the Quiksash product page.
DON’T SEE WHAT YOU NEED?
We understand the window industry is complicated.
You may not realize just how complicated the window industry is. The 40 or so models we have replicated are merely a fraction of over 30 years of window manufacturing. It is imperative we perform our due diligence to get every detail correct. The more detailed information you can provide us, the better equipped we will be to support you in your window needs.
The following are a few tips to get you started.
First, search the brand/model catalog and/or other product categories to see what we have available. Knowing the brand may help narrow it down to eight or ten, but providing photos and completed quote forms help us do OUR job to get you exactly what you need.
Second, are you having trouble understanding what information we need? We have added chat bots, checklists, and vidoes to our site to better assist you, along with helpful articles and conversations in our blog with folks having the same window issues as you.
Don’t be intimidated by the quote forms. We have simplified the format and questions to be very layman friendly and straight forward. In the end, there is simply no way around the technical information we MUST have in order to produce a product. We highly recommend getting a professional installer involved to help if you are still having trouble.
Third, do you find yourself asking, “what’s next?” Our easy 4-step process shown right on our home page walks you through our whole process.
Fourth, are you unsure about what you are getting? We get so many questions about sash specification. YES! Sashes come with weatherstripping on them. The specifications of every sash product along with detailed explanations are prominently displayed on each product page. Please take some time to review this information carefully before contacting us with questions.
Finally, maybe we just don’t have it! With all the different parts of any given window, there are some pieces that we don’t sell.
Our most common “not for sale” items:
- Screens
- Wood grills– unless they are purchased with a sash.
- Loose replacement glass
- We don’t sell incredibly specific little plastic parts.
- Weatherstripping–unless already applied to the sash. Which is always the case.
- We do not carry any original OEM parts from the manufacturer. All Fenster products are made with after-market/proprietary materials.
HOW TO BUY FROM US
Follow these steps to ensure your quote is as accurate as possible.
Step-by-step Ordering Instructions
Fenster is online retail only. We do not have dealers or representatives based around the country. Our manufacturing facility in Indianapolis, IN is not a retail store. We appreciate the fact you found us online, but we must insist you use the website to determine your correct product and submit quote requests instead of visiting our facility. We do not accept phone or fax orders because one, we got rid of a fax machine in 2002, and two, product confirmation is a visual process not possible over the phone.
ORDERING CASEMENT SASHES
- Research one of five product categories to determine the best product for your needs.
- Use the brand/model catalog to determine if we make your window.
- Complete the form on each product page and a Fenster representative will respond via email with an order confirmation or additional questions.
- Upon your approval of the order, you will receive an invoice with online payment instructions via email within three business days.
ORDERING DOUBLE HUNG SASHES
- Quotes provided via a submitted online form are good for 10 business days. Your invoice will verify the final order total. Your order will not go into production until full payment is received.
- Typical lead time is 8-10 weeks. Orders with tempered glass or SDL grills can be up to 12 weeks. Final delivery date will be determined by your location and our truck routes to your area of the country.
ASK RYAN A QUESTION
If you need help with your quote or can’t find answers to your questions on our website, then Ryan is your guy!
Ryan is a very busy man running his family’s small business so check out our FAQ page for quick answers to our most common questions. The quickest way to ask him a question is to use this form. There are days he simply can’t get to returning phone calls, but checks these messages throughout the day.
I personally want to thank you for your interest in my family’s products. Our top priority is ensuring you get exactly what you need to repair, restore, and upgrade your windows to keep your home looking like new.
Thank you,
Ryan, The Sash Guy
RESOURCES
WINDOW SASHES
FEATURED PRODUCTS
WINDOW HARDWARE
*We do not sell weather strip.
RESOURCES
START A QUOTE
*You will not be required to provide payment information during the quote process. Payment is required when your order is finalized before production of your replacement window sashes can start.