Pozzi Window Parts and Repair

26
Jul 2013
Replacement Window Parts, Wood Window Repair, Wooden Window Replacement
120 Comments

In your home, your windows are your eyes to the world. You want to protect and take care of this valuable investment. But what happens when the wood in those windows starts to age and can no longer be serviced because the original window manufacturer has gone out of business? Your only choice is to completely replace them, right?

Not any more. Pozzi sash parts are now available.

Pozzi replacement windows and parts are available through Fenster Components. Founded in 1978 by Arthur Pozzi in Bend, OR, Pozzi Windows was primarily a west coast brand. Pozzi launched several other businesses in the Bend, OR area, and in 1992 two of those businesses, along with Pozzi Windows, was purchased by Jeld-Wen. The Pozzi name was retired in 2004, and Jeld-Wen no longer offers a replacement product for the Pozzi line. Fortunately, Fenster Components can repair your Pozzi windows.

Fenster Components — based in the Indianapolis, IN area — has been manufacturing replicated window sash profiles for most major brands of wood windows since 1999. Fenster can supply you or your contractor with replicated wood components to match your Pozzi Windows. Fenster also offers innovative replacement products to upgrade your existing Pozzi windows with better energy performance, extended life span, and less maintenance utilizing cellular PVC technology.

Work smarter. Work faster. Save money. Now that’s a better view.

Visit our website to learn more about our product lines, or to fill out an order form for your Pozzi window replacement parts today.

120 Comments

  • don steinert
    Posted October 15, 2013 at 2:34 pm | Permalink

    My POZZI 32×54 double hung are clad with insulated wet interior and are 11 yrs old. The ones facing the sun have discoloration in some panes. Where can I have these repaired in the Sanford, nc area. ZIP CODE 27330. Thank You.

    Reply
    • Ryan Schwartz
      Posted October 15, 2013 at 2:40 pm | Permalink

      Don, insulated glass does not have to be manufacturer specific. Any local residential glass company can supply/install new insulated glass in your Pozzi windows.

      Reply
  • Todd Houser
    Posted November 6, 2013 at 9:50 pm | Permalink

    I had Pozzi replacement windows installed in 1999 to my home in Charlotte, NC We used the simulated true divided light architecural series. I have one window clouded and one with some trim rot. Is Pozzi still in business to honor warranty? If not, who in Charlotte can help me?
    Thanks!
    Todd
    704-236-7520

    Reply
    • Ryan Schwartz
      Posted November 7, 2013 at 2:07 pm | Permalink

      Todd, The original Pozzi was bought out by Jeld-Wen in the late 90’s. You probably have the Jeld-Wen ‘version’ of Pozzi. I would direct you to them first. They won’t honor any wood rot claims against the warranty, but may provide you with replacement glass. We would certainly make after market replicas for you, however, we do not have the ability to do the true divided lite sash. If you can’t get any where with Jeld-Wen, our dealer in the Charlotte area is Window Makeover at 704-534-9020.

      Reply
    • Diane Krug
      Posted September 4, 2015 at 2:07 pm | Permalink

      Do you have the replacement pins for keeping the grills in place? We need a large quantity as some have broken or been bent over the years. Our windows are 22 years old +/-. Thank you.

      Reply
      • Ryan Schwartz
        Posted September 4, 2015 at 2:15 pm | Permalink

        Diane, Yes we do. If you submit a request through our website, customer service will provide you with that order information. Thank you.

      • william j stroppel
        Posted April 18, 2017 at 12:48 pm | Permalink

        I also need a supply of those pins. Please share the order detail with me also.

  • Larry Stanfill
    Posted April 8, 2014 at 12:28 am | Permalink

    I have several pizzicato windows from a 18 year old renovation . 2 of them leak air badly and the 3 in the bathroom have had 3 rounds of termites. This is on the second floor and the only place we have had this problem. Have there been this issues like tis with other installations?

    Reply
    • Ryan Schwartz
      Posted April 8, 2014 at 2:37 pm | Permalink

      Larry, An 18 year old window is just tired. The sash may have loosened just through normal settling of the house. Some sash adjustments and fresh weatherstrip may correct the issue. As far as the termites, mother nature doesn’t care who made the window. There is obviously a moisture issue with this particular window making it prime real estate for termites.

      Reply
  • Joan L Collins
    Posted May 30, 2014 at 9:30 pm | Permalink

    We have Pozzi window in our kitchen. It was purchased April 10, 2000, from out local store in Bakersfield, and taken to our cabin in Lake Tahoe, Zephyr Cove area. Last year the rubber fill melted away and dripped out of the window in our kitchen. This window is no longer double pained, and air has entered and frosted the class. I need it repaired. The closest area is most likely Carson City. Who do you recamend? Bakersfield store said Pozzi has no warrante. We just want it fixed, it matches all the new windows at the home.

    Reply
    • Ryan Schwartz
      Posted June 2, 2014 at 1:34 pm | Permalink

      Joan, All you need is the glass replaced. It doesn’t have to be a Pozzi glass. Any residential glass company in your area can come out and install new glass in your window.

      Reply
  • mark ribel
    Posted June 17, 2014 at 5:09 pm | Permalink

    I am looking for someone to repair/replace the threshhold on a Pozzi 3 door/French door that we had installed new in 1998. This door is 8’X3′ with 2 fixed panels and one swing door between the fixed panels. The threshhold has some water damage and I believe may have some dry rot at the corners of the treshhold. Can I have the threshhold repaired or replaced and reinstal the existing doors? Or do I need to replace the doors with a new threshhold? Are Replacement threshholds available for Pozzi doors?

    Reply
    • Ryan Schwartz
      Posted June 18, 2014 at 3:04 pm | Permalink

      Mark, Pozzi is no longer in business and unfortunately we don’t make any door parts. This might have to be a handyman fix on site.

      Reply
  • mark ribel
    Posted June 17, 2014 at 5:10 pm | Permalink

    I forgot to tell you the city I reside in. I am located in Traverse City, Michigan 49686

    Reply
  • Faye Haynie
    Posted August 11, 2014 at 6:08 pm | Permalink

    We built our house in 2004 and have Pozzi windows throughout. The glass in three of the upstairs roll out windows is discolored and the seal is broken. Same with two of the fixed French doors in the family room. I have contacted local glass replacement companies and they say they can’t replace the glass in that type of door or window. (They are double paned thermal windows). I live in the Oklahoma City area. Who can I go to to have these issues taken care of?

    Reply
    • Ryan Schwartz
      Posted August 12, 2014 at 3:27 pm | Permalink

      A different glass company. There is no reason why the glass could not be replaced in those units. The company you called clearly lacks the expertise to perform the work.

      Reply
  • Annie
    Posted September 23, 2014 at 12:31 am | Permalink

    We had an 8 foot Pozzi bay window installed in approximately 1990. The crank mechanism on both the side windows is now stripped inside and we can no longer open the windows. Do you manufacture replacement handle parts for these windows? The metal is a bronze color, the window in wood on the inside and metal on the outside.

    Reply
    • Ryan Schwartz
      Posted September 23, 2014 at 1:37 pm | Permalink

      The hardware side of things is not our specialty. However, I can tell you Pozzi used TRUTH hardware. Any Truth hardware dealer should be able to help you.

      Reply
  • Annie
    Posted September 24, 2014 at 5:01 am | Permalink

    Thanks, we’ll try TRUTH for the replacement parts.

    Reply
  • cecilia redondo
    Posted November 19, 2014 at 8:50 pm | Permalink

    pls advise what is the best way for Pozzi French Sliding Doors to have the opening reverse…the opening should have always been on left but when we received it then, we thought the Right side opening would work too….now it has been awhile and we made it work….but now we are looking to “correct” that …..it was an expensive door and trying to see f if there is a company or DIY to do it.we are in Southern CA thank you

    Reply
    • Ryan Schwartz
      Posted November 19, 2014 at 9:29 pm | Permalink

      I wouldn’t recommend doing this. I’m thinking this is a way bigger project than you might think. Most of that hardware is probably handed, not to mention the sill tracks as well. In addition, that hardware may be obsolete by now unless this is a JELD-WEN product? If that is the case, worse still…they would have no interest in helping you solve your problem. They would want to sell you a new door.

      Reply
  • Robert Sundahl
    Posted January 8, 2015 at 12:32 am | Permalink

    We have a number of Pozzi single hung casement windows that were installed in 1988. The rubber seals have deteriorated on many of the windows and they leak when it rains. They are in excellent condition otherwise. Do you have any suggestions as how they can be replaced or repaired?

    Reply
    • Ryan Schwartz
      Posted January 12, 2015 at 4:50 pm | Permalink

      Robert, Without seeing the condition of your windows I certainly wouldn’t argue with what you are seeing. However, failure of the glazing boot (if we’re talking the same thing) to the point of leaking into the home is rare. If this were the case, I would think you would also see significant wood rot on the sash frame in relation to the water infiltration. Unfortunately there is no easy repair for this. The rubber glazing boot, or marine glazing, is obsolete and no longer available in the industry. A temporary band-aid would be to caulk the joint between the wood and glass. If these are painted wood casement sash (no cladding) we can provide you with our replica replacement sash that does away with the rubber glazing boot. You are welcome to visit our online sash catalog, under Pozzi primed casement. PZ100 is our part number for this brand of sash.

      Reply
  • Patti
    Posted January 18, 2015 at 2:50 am | Permalink

    We built our house in 1992 and put Pozzi windows & doors throughout. I have a triple window in the kitchen and the middle window has become cloudy inside the two panes of glass. How can I have this fixed? Weren’t Pozzi windows guaranteed for life? I live in Mount Airy, Maryland. Thank you!

    Reply
    • Ryan Schwartz
      Posted January 19, 2015 at 3:46 pm | Permalink

      Patti, I sympathize with every window customer that thought their windows would last forever. Unfortunately in the window industry, “for life” means about 10 years. But the good news is, the glass in the window is easy to replace and not brand specific. Just about any residential glass company can replace that glass without replacing the whole window. I bet a look in the yellow pages or a quick google search will turn up several glass companies in your area.

      Reply
  • William Boyd
    Posted February 16, 2015 at 11:54 pm | Permalink

    My home has 66 wonderful Pozzi windows. The operator cover (bottom section of window) on about 10 of them need replacement. Tried Jeld-Wen to no avail. Any suggestions?
    Thanks
    Bill

    Reply
    • Ryan Schwartz
      Posted February 17, 2015 at 2:32 pm | Permalink

      Bill, I assume you mean the wood trim cover over the operator? We’ve done a few of those, but I don’t believe we’ve done a Pozzi. If you can send us one to use as a template, we’d be happy to make them for you. We typically charge $38.00 each for those…plus the shipping of course. You can submit a request for that on our website, http://www.fensterusa.com and find our mailing address as well.

      Reply
  • Patrick
    Posted February 22, 2015 at 10:39 pm | Permalink

    Ryan, Built our house in 1999 and had Pozzi dual pane true divided light windows installed. An oval one failed about five years ago and looks like mold on a petri dish inside between the panes. Now I have similar things happening all of a sudden in several other window sashes as well as on a stationary one. They are all true divided light windows. Oddly the problem is occurring in all the lights of the effected sashes as opposed to just on or two of the lights of a six light sash. I understand you don’t manufacture true divided light replacements. Can the glass be replaced in true divided light windows? Also can the glass be replaced in the stationary one where it sits or will the window have to be extracted first to work on it?

    Reply
    • Ryan Schwartz
      Posted February 23, 2015 at 4:13 pm | Permalink

      Patrick, Considering the technology of the time, about 10 years was the expected life span of a glass unit. Units on the south or west side of the home would have the greatest exposure to failure. Now, I’m commenting of course, sight unseen, based on what I know about the industry and window construction, I would speculate that these are not true divided lites on a clad unit. More than likely they are what is called simulated divided lite. Meaning, they have an exterior and interior side grill bar ‘simulating’ the appearance of divided lites. I am not aware of any company that used a metal mullion bar on a clad unit to construct a TDL sash. This would explain why all the lites of each effected sash appear to have failed. There is only one glass unit, not 6. Assuming there is an interior wood glass stop on your sash, then the glass can be replaced, regardless of the functionality. However, you need a really good glass company to do this. We have heard many times about glass companies not wanting to remove the mullion bars from the glass. You’re other alternative is to contact Jeld-Wen, (current owner of Pozzi) to see if they make a replacement sash for the model you have.

      We have since designed a TDL sash, but unfortunately it is in wood only. We can not do these in metal clad or SDL to match what you have. Hope that helps!

      Reply
  • Patrick
    Posted February 22, 2015 at 10:41 pm | Permalink

    Forgot to mention the windows are all wood with outside metal clad. Thanks

    Reply
  • michael Redman
    Posted February 22, 2015 at 11:23 pm | Permalink

    Hi There – I just moved into an old house and have one particular Pozzi window in our bath that all of the stuff between the panes has dried and fallen to the bottom of the window. And also some condensation running down the inside of the window. It would be a bear to replace on the 4th floor … is there a warranty, or type of repair you might recommend…
    Thanks much,
    Michael

    PS…great blog:)

    Reply
    • Ryan Schwartz
      Posted February 23, 2015 at 4:17 pm | Permalink

      Michael, Any warranty would be through the Jeld-Wen company (current owner of Pozzi) depending on the age of the unit. However, Jeld-Wen has since discontinued the Pozzi brand and I can’t say for sure what their stance is on honoring Pozzi warranties. Regardless, in most cases the glass unit can be removed from the frame and replaced. This can be done from inside the building. A local glass company can perform this work for you.

      Reply
  • Doug
    Posted April 23, 2015 at 3:31 pm | Permalink

    Hi I’m in Boston and I have several Pozzie double hung windows and the valances are gone. Most cases the clip part the sash hooks into. Do you sell them. Thanks

    Reply
  • James Manning
    Posted May 9, 2015 at 1:33 pm | Permalink

    Some of my older Pozzi windows need to be changed because the middle has discolored. The pane dividers are glued or taped on the glass and removal with a sharp knife seems almost impossible. Do you have any tricks for getting them off? Then how do you re attach them to the new window pane both inside and out? I would appreciate any advice since there are so many units which need repair.

    Reply
    • Ryan Schwartz
      Posted May 11, 2015 at 1:51 pm | Permalink

      James, Right, its not easy, but can be done. The pros use an occillating tool with a thin scraper blade to get under the bar and cut the tape. Re-apply with double sided foam tape. There is special tape for that, but car body molding tape from an auto parts store is very similar.

      Reply
  • Troy Ward
    Posted May 25, 2015 at 7:58 pm | Permalink

    I am a service repair rep. I got a call from a gentleman who received a bunch of hail damage on his Pozzi Custom Collection windows. 6 Trapezoids, 6 Retangles, 2 Casement Sash and 4 Stationary Sliding Patio Door Panels. He wants to replace all the sash. Are they availiable for purchae? Biggest question is just the cladding replaceable for the traps and rectangles and casement sash? I have replaced cladding on other brands with the stationary casement sash still installed.
    Is the cladding availiable (Hunter of Forest Green)?

    Regards,
    T

    Reply
    • Ryan Schwartz
      Posted May 26, 2015 at 1:34 pm | Permalink

      Troy, Of course they’re hunter green! I get maybe 2 people a year asking for hunter green cladding. It’s just not enough to invest in the inventory. I probably couldn’t do the patio doors anyway. All I have is generic casement cladding, not Pozzi specific profiles.

      Reply
  • Lee aullman
    Posted August 10, 2015 at 3:51 pm | Permalink

    I looking for your closes repair company that will come fix so window and door problems I having I am in thayne wyoming can you contact me at 307 413 4388

    Reply
    • Ryan Schwartz
      Posted August 10, 2015 at 4:18 pm | Permalink

      Lee, Unfortunately the closest would be Denver, CO or Portland, OR. I’d say neither is close enough. If you’re looking for Pozzi sash, we have several available. We’d be happy to sell to you direct if you could turn up a local contractor in your area. Spend some time on our website learning more about our products if you would and complete an order request, or contact my customer service folks via, sales@fensterUSA.com. Thank you.

      Reply
  • Katie in Bend Oregon
    Posted August 19, 2015 at 9:51 pm | Permalink

    Help! I have 34 yr old pozzi casement windows that i am trying to save for a few more years. We just bought the house. All windows have bad weather seals in the frame. When i try to carefully ease them out they crumble. I cant get the spline out of the slot to replace. Any suggestions?? Also how do i measure for replacement leaf stripping around the sash? Is it the part that goes in the track that i measure?? I am sure glad you guys are around!! I think the poor jeld wen factory down the road is even more thankful ; )

    Reply
    • Ryan Schwartz
      Posted August 20, 2015 at 9:08 pm | Permalink

      Hi Katie! I’m sure we can help. I need to see which Pozzi window you have in order to help. Assuming it is a model we currently replicate, we offer suitable weatherstip replacement that we use on our products. Couple options. You can see the stock weatherstrip we have on our website under the weatherstrip and seal product tab. Or you can send us some pictures of your windows, specifically what the seal looks like to me at ryanschwartz@fensterusa.com. Measuring: Get a rough width and height added together in inches then double it. Then divide by 12 to get the feet. Multiply that number by how many windows you want to do. Getting it out: You’re just gonna have to get one end started and peel the spline out. I don’t have a magic answer for that one.

      Reply
  • Mari Wolfe
    Posted September 1, 2015 at 9:50 pm | Permalink

    I am purchasing a home built 2000 that has over 60 windows and 6 french doors from Pozzi, about 90% off them have delamination on the glass, wood rot around the base of the sash & frame. I am not the original purchaser of the windows. What is my solution?

    Reply
    • Ryan Schwartz
      Posted September 2, 2015 at 1:40 pm | Permalink

      Mari, Obviously if you read through the blog you already know two things: The glass is not brand specific. That can be purchased and replaced by a local glass company in your area. As for the wood rot, we have replacement sash available for several Pozzi models. It a matter of doing the research in our profile catalog to find our sash product that matches your windows. By the scope of work you need, I would certainly get a window professional involved to help you with measuring and ordering your repair products and performing the installation.

      Reply
  • John Extrom
    Posted December 13, 2015 at 6:50 pm | Permalink

    Ryan,
    Back in 2007, I purchased a large Pozzi window for a house remodel. The window, which measures 126″ wide and 60″ tall, consists of a single hung assy on each side, then a large fixed window in the center. This window faces due south and gets a full blast of sun, rain and wind. The window is aluminum clad on the outside and wood clad on the interior. The water collects on the glass, drips down and then enters between the glass and the aluminum cladding. It pools in the sash and leaks into my wall. Inside the sash, I would assume there would be a 2nd measure to prevent water entering the house (similar to vinyl). Although the caulk between the glass and clad has failed (1st means of protection), are there replacement parts to replace the sash? Also, does Fenster sell the screens that can be fixed into the single hung units?

    Reply
    • Ryan Schwartz
      Posted December 15, 2015 at 2:40 pm | Permalink

      John, Yes, we make a variety of products to solve those issues depending on how much you want to get into and your level of expertise. However, unfortunately, that size of window is too big to ship. If you wanted a complete sash with glass, your only option would be to pick it up at our shop in Indianapolis, IN. On the screens: We don’t currently offer replacement screens, but we are developing a program to manufacture an after market replacement product. You might check back in the spring.

      Reply
      • John Extrom
        Posted December 18, 2015 at 3:35 pm | Permalink

        Ryan,
        Thanks for your reply. Yes its a massive sized window. I am meeting with a local window specialist who is familiar with the Pozzie product line. If he identifies that particular components will need replacement, and if you indeed have the ability to manufacturer, would if be possible that I arrange a freight company to pick up the package at your facility? I will certainly check back in Spring in regards to your screens. The screens which I need are those which have plastic pegs that extend in and out of the screen frame and engage the window frame. They’re are QTY 4 little black pegs/tabs that permit basic locking ability and prevent the screens getting blown away in a stiff wind.

      • Ryan Schwartz
        Posted December 28, 2015 at 3:38 pm | Permalink

        John, Assuming we have the correct sash profile that matches the model of window you have, we can certainly make it. The actual size would still be a consideration. Aside from the shipping issues, I do have a limit of how big of a piece of glass we will handle for safety reasons. The sale isn’t worth getting one of my people hurt. I’ll just need the edge to edge size of the sash to make that decision. As far as the shipping goes, if you want to absorb the cost and liability of that, we will do whatever we need to do to accommodate the shipping company on our end.

        Lets stay in touch on the screens. There’s hundreds of “little black peg things” to choose from. Some photos would help. You can send those to sales@fensterusa.com and my customer service person will get those to me.

  • Rachel
    Posted January 7, 2016 at 11:35 pm | Permalink

    Hi,

    I have an arched window and a rectangular window that have both failed and are both stationary. I am going to replace the failed parts BUT I am wondering if it is possible to convert either one from stationary to operational. I had another window installer out but he only does marvin – which he says can do this.

    I am in touch with Jeld-Wen but wanted to see if I could get a quicker answer this way if it is possible 🙂

    Thanks,
    Rachel

    Reply
    • Ryan Schwartz
      Posted January 8, 2016 at 5:50 pm | Permalink

      Hi Rachel, In most cases this is possible with a standard casement unit. Casement stationary and operable sash and frames are usually the same less the hardware. Some interior trim will have to be altered to accept the locks and crank, but do-able. I wouldn’t try the radius top.

      Reply
  • Rachel
    Posted January 13, 2016 at 11:01 pm | Permalink

    Thanks for your quick response. I will reach out to Pozzi and try to determine if it is doable. In what cases is it not?

    Reply
  • Michael Barthelow
    Posted February 21, 2016 at 1:06 am | Permalink

    Hi,

    Our house has many Pozzi A3030-11 and A3030-21 wood awning windows, installed new in 1993. Many of these are exhibiting punky, stained wood in the lower window rail and sill. What are my options for repairing or replacing?

    thanks!

    Reply
    • Ryan Schwartz
      Posted February 22, 2016 at 2:42 pm | Permalink

      Michael, I’m not familiar with those model numbers, but that doesn’t mean we can’t help. We have replica versions of several Pozzi models produced through the 90’s. We’ll just need to determine to correct profile that matches your model of windows. The best thing to do is send a few photos to our customer service dept. for identification (sales@fensterusa.com) . An exterior view, an interior view, and an edge shot with the window open are what we need to see. Thank you!

      Reply
  • Ed Miller
    Posted March 8, 2016 at 2:32 pm | Permalink

    I built a home in 1991 for a customer and used Pozzi double hung clad windows. The glass has been damaged by water from irrigation. Is it possible to replace glass only?

    Reply
    • Ryan Schwartz
      Posted March 8, 2016 at 5:35 pm | Permalink

      Ed, that is VERY possible, with a few minor exceptions. If this is a cladded unit with simulated divided lite mullions glued to the surface of the glass, then it can be very difficult to replace the glass. However, if these windows are a standard boot glazed sash typical of Pozzi in the 90’s, then the glass can very easily be removed and replaced. If you don’t have this experience, or have a local window expert to refer to, it will be difficult to walk you the installation. We have an online replacement glass program launching next month along with a video DIY series I’m frantically trying to get put together. My suggestion is, give us a month or two to get some more information posted, and I think you might find this project something you or your techs can handle.

      Reply
  • Robert ingraham
    Posted April 11, 2016 at 11:46 pm | Permalink

    I have enough Pozzi window sash nos (new old stock) to assemble approximately 30 double hung windows. Where can I buy the track or who might be willing to build the windows for me. Preferably I would like to buy the track and hire someone to assemble all 30+ Windows

    Reply
    • Ryan Schwartz
      Posted April 12, 2016 at 4:15 pm | Permalink

      Robert, Well, we can get just about any window part you can think of as long as its still made, or we can make it. I’m not sure what you mean by “tracks”. Are you talking jambliners?

      Reply
  • Robert Saetta Const. Corp
    Posted May 3, 2016 at 1:16 am | Permalink

    I am a contracter I built a home 17 years ago and used possi doors and windows they were i belive hunter green , I need to touch up some windows from damage during a recent Addition work will any hunter green match or is their a way to get touch up paint from factory would appreciate your help thanks

    Reply
    • Ryan Schwartz
      Posted May 3, 2016 at 5:02 pm | Permalink

      Robert, Getting anything from the factory probably is not an option. Pozzi is out of business, and Jeld-wen discontinued the line years ago. You’re best bet is to have a piece color matched and paint them with a high quality house paint that’s good for aluminum. Just and FYI from our perspective, nothing is going to match 17 years later. 🙂

      Reply
  • Dave Shicks
    Posted June 3, 2016 at 10:04 am | Permalink

    I have seal failure in all sashes of a mulled double hung unit. I have the outermost dimensions of each sash (4 total). Can I still get parts? Please let me know all of the info that you will need. These are Pozzi windows.

    Reply
  • Bob McEwan
    Posted July 11, 2016 at 4:05 pm | Permalink

    I have a exterior Pozzi french door requiring a door stop (with weatherstrip) replacement. Can this be found or easily fabricated? I can provide dims/image of his piece of wood.

    Reply
    • Ryan Schwartz
      Posted July 11, 2016 at 4:30 pm | Permalink

      Bob, This is probably a job for a local carpenter. The weatherstrip may be hard to come by. A lot of door parts were proprietary to the original manufacturer. We don’t carry anything like that.

      Reply
  • Bob McEwan
    Posted July 12, 2016 at 12:42 pm | Permalink

    I am told the piece I need for my french doors is an astragal. It seals the space between the door. is there a source for an astragal that matches the Pozzi original?

    Reply
  • Chip Tredway
    Posted July 12, 2016 at 2:07 pm | Permalink

    A customer of mine has aluminum-clad Pozzi casement windows with wood rot behind the cladding. 2 sashes have a daylight glass measurement of 18 1/2 x 54 1/2 (5/8 overall insulated glass thickness), and 2 other sashes have a daylight glass measurement of 22 1/2 x 54 1/2 (5/8 overall insulated glass thickness).

    Can you remake the entire sash for me, including the cladding?

    Reply
    • Ryan Schwartz
      Posted July 13, 2016 at 2:01 pm | Permalink

      Chip, More than likely, yes. As long as we have the sash profile you need. 5/8″ glass sounds like it might be a JELD-WEN/Pozzi profile. We call that a PZ200-C. You can find that in our profile catalog on our website, http://www.fensterusa.com.

      Reply
      • Chip Tredway
        Posted July 15, 2016 at 2:42 pm | Permalink

        How do I go about getting a rough idea of the cost to order these sashes from you? I don’t have the exterior side width, exterior side height, or sash frame thickness. The windows were installed in 200 and I need a ballpark price to put together a quote for the customer, so he can see if it’s cheaper to replace the sashes or simply replace the windows (he’s selling the home).

      • Ryan Schwartz
        Posted July 15, 2016 at 2:52 pm | Permalink

        Chip, very rough…Straight up retail is $595 each with shipping. Quantity, shipping location, size, type, glass, options are all going to affect the price. To get a more formal quote, you’ll want to submit an order request online at http://www.fensterusa.com, or send all of the project details to sales@fensterusa.com. I recommend the product order form only because it asks all the questions we need to know. Thanks!

  • Chip Tredway
    Posted July 15, 2016 at 3:02 pm | Permalink

    Thanks, Ryan!

    Reply
  • Dana Hammersley
    Posted July 18, 2016 at 4:02 pm | Permalink

    I have 2 Pozzi crank out windows that the glass has gotten broken. Can the glass be replace without destroying the casement itself? Or am I going to need to repace the whole window? If so can you replicate them?Pozzi Item # 274868

    Reply
    • Ryan Schwartz
      Posted July 19, 2016 at 1:29 pm | Permalink

      Dana, Yes the glass can be replaced in most Pozzi models. We have a several Pozzi replicas already available assuming we have a model that matches what you have if you would rather go that route. The best thing to do is send us photos of your windows for identification to sales@fensterusa.com.

      Reply
  • Bernice Williams
    Posted September 14, 2016 at 7:52 pm | Permalink

    Our Condo Association had Pozzi double-paned windows installed in 2002 and some of the windows are failing. In our apartment we have two windows that are very moldy on the inside of the glass. How can this problem be fixed? Many thanks!

    Reply
    • Ryan Schwartz
      Posted September 21, 2016 at 1:24 am | Permalink

      Bernice, Well the mold is due to high moisture content inside the house. Add a de-humidifier and clean the windows and you should be good. However, if you have rotten wood frames as a result of the mold, you will want to look at replacing the sash. If this is a wide spread problem within your development, you might have a representative of your association contact us for replacement solutions.

      Reply
  • Bernice Williams
    Posted October 24, 2016 at 2:37 pm | Permalink

    Thank you for your reply, Ryan, but in re-reading my original post I realize I wasn’t very clear with my explanation of the problem of the mold. The windows are moldy “between the two glass panes” rather than on the “inside” of the window. I discovered a number of complaints online about the seal in the Pozzi double-paned windows failing. Apparently the seal between the two panes can be compromised if a window is shipped over the mountains. (Our Pozzi windows were shipped from Oregon to Chicago.)
    The wooden frames appear to be fine. Is there any solution other than sash replacements?
    Thank you again!

    Reply
    • Ryan Schwartz
      Posted October 28, 2016 at 12:31 pm | Permalink

      Bernice,

      You can just replace the glass. We don’t sell glass separately because its too hard to ship, but a local glass company should be able to help you. What I will say, in some cases, by the time you get the glass and pay labor to have it installed you’re nearly approaching the price of a whole new sash you could get from us.

      Reply
      • Bernice Williams
        Posted October 31, 2016 at 9:46 pm | Permalink

        Thank you again for your quick reply, Ryan. Another question…can a local glass company replace both panes of glass? What would they do about the “air space” between the two panes?

      • Ryan Schwartz
        Posted November 4, 2016 at 12:17 pm | Permalink

        My pleasure Bernice. Dual pane glass is not two separate pieces. Its an encapsulated unit with the two panes glued together at the factory when it is made.

  • Manolito
    Posted October 31, 2016 at 5:31 pm | Permalink

    Greetings. I finally got Pozzi/Jeld-Wen to ship my replacement windows that were badly frosted/occluded due to the Pozzi manufacturing/design issues that Pozzi was notorious for. Unfortunately. Jeld-Wen has not been cooperative in providing me with instructions on how to replace them. I.e. Steps to remove the old windows and re-install the new ones. Some of the Windows are ‘fixed’ and some are ‘operable’. The replacement windows don’t have any hardware included, so it looks like I have to unscrew the old hardware and re-use them for the “operable” windows. Jeld-Wen did not bother to pre-drill the holes so a lot of care is needed to maintain alignment. As for the “fixed” windows, do they get removed from the inside or outside facing? I want to know where to start removing the wood trim to replace the window. You guidance is much appreciated. Thank you.

    Reply
    • Ryan Schwartz
      Posted November 4, 2016 at 12:31 pm | Permalink

      Well, the “industry” (us included) makes a general assumption that if you are buying a window repair product, that you know what to do with it. We don’t send instructions, hardware, or pre-drill either. There are too many variables that have to be considered in the field when installing a repair product. Additionally, a basic mechanical aptitude is required to perform this type of work that a set of instructions simply won’t teach or explain.

      As for the big boys, the last thing they want to do is honor a warranty claim. At least you got some new glass out of them! The LAST thing they are going to do is help you put it in!

      Unfortunately there is no simple way to explain this installation through a blog or even through conversation. Yes, you need to transfer hardware from the old to the new. The stationary windows would be removed from the inside, but without knowing what specific model of window you have, there are any number of ways the sash is secured in the opening. Without a fundamental knowledge of window construction, it takes a very experienced window technician to perform this install. I highly recommend you seek out a local window repair expert to put your new windows in.

      Reply
  • Joe West
    Posted June 18, 2017 at 2:11 am | Permalink

    I have some Pozzi double-hung windows that were installed during a remodel in about 1983. On some of the windows, the strings in the jambliners have failed. The jambliners are of your “V”-Flange-mount style. I see in the photo on the page that the metal parts that contain the strings and springs are shown as part of the entire collection of parts (right-hand side of the photo). Is it possible to purchase just those parts or must I purchase the entire replacement assembly?

    Thanks for your help.

    Reply
    • Ryan Schwartz
      Posted June 19, 2017 at 11:11 pm | Permalink

      Joe, Our jambliner kits come pre-assembled from our manufacturer to reduce parts confusion and simplify the ordering process. You’ll want to try a hardware supplier if you just want the balance parts themselves.

      Reply
      • Joe West
        Posted June 20, 2017 at 4:10 am | Permalink

        Thanks for the quick response. I have no idea where to look for the balance parts themselves. Probably best at this moment to order enough of your jambliner kits to do only some of the windows, and then salvage balance parts from the windows where I install your kits to repair the rest. I’ll make measurements and get an order off in a few days.

        Thanks again,

        Joe

      • Ryan Schwartz
        Posted June 20, 2017 at 12:25 pm | Permalink

        Sounds like a good plan! Thanks Joe!

  • Bob Gorski
    Posted June 25, 2017 at 12:10 pm | Permalink

    We have 12 pozzi windows. 15 or more years old. Now some are clouding up.
    Wood is pretty good. Double pane thermal with surface mullions. I have read all
    The posts. It sounds like any local glass company can replace the glass if
    They know what they are doing and have the speciality oscillating saw to safely remove
    The mullions. What kind of glass do I ask for? How much should i pay each, ballpark,
    For an approx. 2 3/4. X 4 foot window?
    Thank you very much!

    Reply
    • Ryan Schwartz
      Posted June 26, 2017 at 12:36 pm | Permalink

      Bob, If they know what they’re doing is the big question. 15 years old is probably right at the mark of when lowE glass came into popularity. One off windows spread around the house won’t make much of a difference, but whole rooms or wholes sides of the house would benefit from a LowE with argon type glass. Price wise, I couldn’t say. For something that size in our area would run $250ish installed. We have some on the high end that would charge upwards of $600.

      Reply
  • Govind Deshmukh
    Posted September 12, 2017 at 4:13 pm | Permalink

    I built a custom home in Corvallis, Oregon in 1992. I have all Casement Pozzi windows. After 26 years of existence many window seals are hardened or fell off. I am in the process of selling home. Where can I purchase seal material? 13 Windows that needs repairs. There are other windows which are fixed. Please, tell me where to buy the seal cord. I have already hired a Handyman to glue this seal.

    Reply
    • Ryan Schwartz
      Posted September 19, 2017 at 12:26 am | Permalink

      What we have available is on our website on the weatherstrip product page. You’re not going to find anything “Pozzi” brand specific, but what we use on our Pozzi replicas is shown there. http://www.fensterusa.com. Thanks!

      Reply
  • Brian Carson
    Posted March 8, 2018 at 7:07 pm | Permalink

    Need to purchase replacement casement window cranks /operators.
    Do you have them?

    Reply
    • Ryan Schwartz
      Posted March 8, 2018 at 11:00 pm | Permalink

      Brian, We do not. Pozzi used TRUTH brand hardware. You might do a search for that. There are several window hardware companies on the internet.

      Reply
  • Carrie Saites
    Posted May 3, 2018 at 10:57 pm | Permalink

    Hi Ryan,

    Amazing posts.
    I work for Precision Glass, Inc. in Gainesville, FL.
    We recently looked at a residence w the Possi windows. As you noted, 1 unit of glass.
    Replacement “grill bars” are available.

    I did want to ask if the video was ever completed with DIY information.
    Thank you for the info on the occilating tool w thin scraper blade is what I will look into for our Glazier to use to remove the wood/tape.

    Thank you for your time and assistance for each of us on your post.

    Carrie Saites
    Precision Glass, Inc.
    Gainesville, FL
    http://www.precisionglassgnv.com

    Reply
    • Ryan Schwartz
      Posted May 5, 2018 at 4:31 pm | Permalink

      Hi Carrie. Thank you and you’re welcome. Still working on some videos. We’ve filmed them. Its getting them on the site where customers can find them and getting my web people to get it done! 🙂

      Reply
      • Carrie Saites
        Posted May 7, 2018 at 2:04 pm | Permalink

        Any help is appreciated and we will await patiently!
        Thank you for your response.
        Carrie

  • Linda Duncan
    Posted July 19, 2018 at 10:20 pm | Permalink

    I have 3- 8′ wood frame sliding doors that need the weather stripping replaced. My home is 26 years old and all sliders and windows are wood framed Pozzi, The weather stripping needs to be replaced on the jam side. I was advised that I needed to contact Pozzi as it is a special type of weather stripping. Can you help me? I can send a picture, just let me know to who? Thank you.

    Reply
    • Ryan Schwartz
      Posted July 23, 2018 at 12:09 pm | Permalink

      Hi Linda, sorry can’t help on this one. We don’t supply any door parts, and have all but gotten out of the weatherstripping and hardware business. There are several online hardware retailers out there if you try a Google search for window or door hardware.

      Reply
  • camille scheewe
    Posted September 10, 2018 at 10:22 pm | Permalink

    Hi. We have two large French door sets, each has 4 panels, they are Pozzi French Doors. Each door has 10 panes/ 5 down and two across. They are wood clad. Installed in 2001. The glass is failing in many of the panes. First the panes were foggy, now they are getting rust discoloration. Is there a way to remove the wood trim to replace the glass? Any help would be greatly appreciated. Thank you.

    Reply
    • Ryan Schwartz
      Posted September 14, 2018 at 9:19 pm | Permalink

      Hi Camille, Sure, the trim, or glass stop as its called should be removeable to get the glass out. That’s a job for a professional glass company. Any experienced company should be able to do that for you no problem.

      Reply
  • Amy Haroldson
    Posted February 6, 2019 at 4:35 pm | Permalink

    Do I understand that Pozzi windows that have a broken seal can be repaired? Is this true of the double paned, true divided light windows. If so, I will be soooooo happy. Three large windows have moisture between the panes and I have been sick about their fate.

    Also, are replacement parts available for the crank casing? We have many that snapped when the window was over cranked shut.

    Hoping you get to be an angel for the day and give me good news.

    Reply
    • Ryan Schwartz
      Posted February 7, 2019 at 10:05 pm | Permalink

      Hi Amy, Sure, all of that is possible. For just the glass replacement, a local residential glass company is your best bet for that. It can get expensive. It is very labor intensive to cut out each little piece of glass, but you’re still better off than buying a whole new sash. As hard as they are to fix, they are just as hard to build! The crank handles shouldn’t be hard to find. Pozzi used Truth brand hardware, much like many window companies did. We don’t get too deep into the woods on hardware, but if you have the common type we’re used to seeing, we can get them. Shoot an email to my hardware manager on that to see what she can do. windowparts@fensterusa.com

      Reply
  • Joyce Leiter
    Posted May 9, 2019 at 6:07 pm | Permalink

    looking for replacement sash for a Pozzi topsash cladded window

    Reply
    • Ryan Schwartz
      Posted May 10, 2019 at 9:37 pm | Permalink

      Joyce, I’m sorry but we don’t make any brand specific double hung sashes.

      Reply
  • Tom Francis
    Posted May 22, 2019 at 6:44 pm | Permalink

    Hello,

    I hvae 2 NORCO Double hung windows with broken Glass in the top Sash. The wodows are D series Clad Double Hung JEL-N-316. I’ve been to 4 different Glass companies to get the glass replaced (I took out the sashes and transported them from one to the other each saying they cant replace the glass because the frame would be damaged because their are no screws just Glue holding the frames together. The last company was recommended by more than one person. They cant replace the double pained glass. When I asked them who could help, they said “If we can’t do it no one can…you need to order new window sashed” Is replacing the glass in these window that difficult? Do I need to order all new sashes? If so, Where can I order the top sashes for this model NORCO window?

    Reply
    • Ryan Schwartz
      Posted May 25, 2019 at 1:59 pm | Permalink

      Tom, Unfortunately I don’t think you have a choice. We don’t produce any brand specific double hung sash nor do we have any credible competitors that do either. To this day, I’m still surprised by the number of residential glass companies that exist in town across America that don’t seem to know what they are doing. Yes, that is a wet glazed sash. Yes the glass is glued into the frame. But that’s also why they make oscillating tools with glazing blades designed to remove glass in this application. I don’t have any better advice than find a better company. I guess I need to start looking at launching a new glass repair franchise. 🙂

      Reply
  • John J Giorgianni
    Posted December 2, 2019 at 8:02 pm | Permalink

    I have a pozzi casement window that has come out of its track. Is there a local company to San Jose, CA that can fix this.

    Reply
    • Ryan Schwartz
      Posted December 2, 2019 at 8:37 pm | Permalink

      John, Sorry I don’t know of anyone. Our reach doesn’t extend west of Denver. I don’t have any connections on the west coast.

      Reply
  • FARLEY Christian
    Posted December 10, 2019 at 2:35 am | Permalink

    Looking for cable and springs for sides of a 48×90 double hung pozzi window. Install in 2003

    Reply
    • Ryan Schwartz
      Posted December 10, 2019 at 12:12 pm | Permalink

      Hello Christian, That is more than likely Pozzi’s easy-tilt model. Unfortunately we have not been able to identify any known supplier of that specific component.

      Reply
  • Colin Burton
    Posted December 18, 2019 at 2:51 pm | Permalink

    I have two casement windows that have rot on the exterior sashes, and the glass has also gone bad. I would like to obviously replace entire sash. The job is in lewisville North Carolina and was wondering if there was anyone near by to contact to look at the windows! Thank you

    Reply
    • Ryan Schwartz
      Posted December 20, 2019 at 12:33 pm | Permalink

      Hi Colin, I wish we did. We only do online sales, but we do have a traveling service tech to perform installation.

      Reply
  • Hawaii Glass Cute
    Posted April 7, 2020 at 4:28 am | Permalink

    Thanks for posting this blog. I read the whole blog and I learned a lot from this

    blog. It is important to choose the best quality and affordable glass service for

    your window upgrade at home. I hope you post more blog tips for us.

    Reply
  • Tim W
    Posted April 12, 2020 at 1:54 am | Permalink

    Our Hillsdale Pozzi windows are about 30 years old. They are wood with a row of true divided panels on the top. Several have lost their seals resulting in moisture between the glass. There are also a number which show the dust which looks like they weren’t throughly cleaned before assembling. But I get it, they are 30 years old! So I’m wondering who and how hard it would be to have someone replace just the glass panels maybe not the toe of true divided on the top?

    Reply
    • Ryan Schwartz
      Posted April 14, 2020 at 12:19 pm | Permalink

      Tim, Well, it’s hard to give you a definitive diagnosis site unseen, but the simple answer is; this is what residential glass companies do! I would recommend you contact a glass company in your area for an inspection of the seal failure. Let them figure out how to get the glass out!

      Reply
  • Kirsten
    Posted April 25, 2020 at 6:33 pm | Permalink

    Hi. The bottom wood window support has rotted. The metal on the outside is fine but popping out and needs to be reattached. Do you sell the replacement wood for the window? I have 4 windows that have rotted.

    Thanks,
    Kirsten

    Reply
    • Ryan Schwartz
      Posted April 27, 2020 at 1:57 pm | Permalink

      Kristen, I’m not entirely understanding what you mean. Are you talking the sill of the window or the sash? We don’t carry any sill parts, but we do have several models of Pozzi sash we can do as long as they are casements.

      Reply
  • laurent
    Posted May 27, 2020 at 6:19 am | Permalink

    Dear Sir, My house has Pozzi windows with Truth EntryGuard dual arm operators and they are 28yrs old. unfortunately some of the are broken, is it possible to repair without breaking the wood of the window frame and without to have to replace the whole window? i have some of the 15.10 (right model) and 15.15 (left) that are broken, what can i do? or do you have a distributor that can fix that in the Bay Area? let me know, regards. laurent

    Reply
    • Ryan Schwartz
      Posted May 27, 2020 at 12:40 pm | Permalink

      Laurent, the wood operator caps are either screwed down or trim nailed down (depends on the window). Screws would be located in the screen groove. You just have to get under it and carefully wiggle it loose. We have moved away from hardware sales to focus on our sash products, but there are several online hardware stores if you do a search for truth hardware.

      Reply
  • Chad H.
    Posted June 2, 2020 at 2:32 am | Permalink

    I have a client that has Pozzi windows purchased in the late 90’s or early 2000’s and the glass panes of more than half of the windows are discoloring and leaking air and letting moisture in (kind of looks like mold). She doesn’t want to replace the entire window units if she doesn’t have to. She would like to just replace the sash or the glass – whatever makes the most sense. What would be your recommendation?

    Reply
    • Ryan Schwartz
      Posted June 2, 2020 at 1:56 pm | Permalink

      Chad, I’m assuming that would still be a boot glazed model? If there is no rotten wood issues, I would say the best move is just replace the glass.

      Reply
  • Mark shafran
    Posted June 4, 2020 at 11:52 pm | Permalink

    How much do I add to daylight glass dimension for finished glass size vinyl boot casement simulated divided light

    Reply

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