Pozzi Windows – Help Is Here

12
Sep 2014
Replacement Window Parts, Wood Window Repair, Wooden Window Replacement
61 Comments

Attention!  Fenster Components did not purchase, acquire or take over Pozzi Windows! While we sympathize with your frustration, we hope you understand we have NO association with Pozzi and can not field warranty issues. With that said…

We want to help! With Jeld-Wen officially discontinuing the Pozzi window line, Fenster Components seeks to offer former Pozzi customers a solution to their failing windows. In order to best serve our customers, knowledge is our priority. We seek sample sashes of any and all wood and wood/clad sash products produced from 1978 to 2010. We also put a call out to former sales people and distributors that may still have catalogs or specs in their possession.

Fenster Components has been engineering replications of original sash profiles for most major brands since 1999. Our catalog to date boasts over 60 casement and double hung profiles and continues to grow with more nationwide customers seeking solutions to their rotting window issues. Our goal is to connect qualified window professionals to homeowners who need help as efficiently as possible.

We have replicated sash profiles and replacement sash for Pozzi windows, including two casements and a primed double hung. Complete assembled sashes are available for all primed units with clear or lowE glass. Knocked down “frame only” sashes are available for cladded units and primed units without glass. Unfortunately, replacement cladding is not available at this time, but we’re working on it!

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61 Comments

  • bob holtzclaw
    Posted October 15, 2014 at 10:36 pm | Permalink

    We have Pozzi clad casement windows on which the lower wooden casement has rotted.

    The windows are 9-pane 39-1/4 x 28-1/4.

    Are there replacement wooden parts for this window?. The bottom wooden piece that is rotted is 25″ x 1-3/4″. These windows were installed in 2009.

    Thanks,
    Bob Holtzclaw

    Reply
    • Ryan Schwartz
      Posted October 28, 2014 at 6:35 pm | Permalink

      Bob, We possibly have a profile that will work for you, but your style of windows present a challenge. It sounds as though you have SDL bars on the glass? This combined with a cladded exterior will significantly complicate the assembly. I would say this project would require a very high level of window repair expertise. I would assume our PZ200 profile would work for you if you wanted to view that on our profile catalog on our website.

      Reply
  • Jim
    Posted March 12, 2015 at 9:58 pm | Permalink

    Is it possible to re-glaze (glass only) with Pozzi’s wood/vinyl type frames? Aadvise, JVL

    Reply
    • Ryan Schwartz
      Posted March 13, 2015 at 2:02 pm | Permalink

      Jim, Well based on your description, I’m not sure. Wood and vinyl are very different. The easy answer is yes. The glass went in, it should come out. My only experience is with wood Pozzi windows. The majority of Pozzi windows had a rubber glazing boot making it very easy to remove the glass. The sash frame simply screws together at the corners around the glass. Separate the frame from the glass and remove the boot to transfer to your new piece of glass and reassemble the frame. I’m not sure how a vinyl Pozzi went together, but typically, vinyl windows are glazed with a silicone based glazing sealant with a removable glass stop. You have to remove the glass stop and cut the glass out of the frame to re-glaze it.

      Reply
  • Eric
    Posted June 9, 2015 at 6:01 pm | Permalink

    I have a customer with a Pozzi 45 degree casement bay window. All three sashes have failed glazing, the interior wood on the sashes are rotting, and the cladding is white. The window is from around 2000 with Low-E glass and visible glass measurement of 24-1/2″ x 46-1/2″. The rest of the bay is solid, so it would be great to only replace the sashes.

    Reply
    • Ryan Schwartz
      Posted June 9, 2015 at 7:14 pm | Permalink

      Eric, That is more than likely very do-able. Please visit our website, http://www.fensterusa, and submit a request for a Quiksash product so we can get you in our system to place an order. Thank you.

      Reply
  • michael Quinn
    Posted June 18, 2015 at 3:09 pm | Permalink

    We have Pozzi windows installed in 1985. One of the handles that locks the window broke and I question whether a replacement part is available. It is an L shaped piece 3-5/8 by 2 inches and fits in a flat piece 2 inches long. It turns 45 degrees and the end goes into a bracket in the casement . If available, I would like 4 (four), for future similar situations. I could send pictures if it would help. Thank you , Michael.

    Reply
  • Ryan Schwartz
    Posted August 12, 2015 at 7:11 pm | Permalink

    We now have an after-market clad sash available in our Quiksash line of products to fit both Pozzi profiles we have available.

    Reply
  • Bob Brown
    Posted March 9, 2016 at 5:01 pm | Permalink

    I have pozzi windows with interior mullions that are held in place by plastic clips that screw into the window frames. After 30 years, the plastic clips are breaking and the mulliions cannot be held in place any further. Also, the doors have mullions held in place with some sort of push pins, that have broken. Can you provide any of these parts? Thank you.

    Reply
  • Blake Jensen
    Posted July 9, 2016 at 2:31 pm | Permalink

    I have a double hung wood Pozzi window with vinyl channel where the balance resides. The vinyl channel has been damaged when the window fell out and down coming to rest on the pivots. The vinyl channel is deformed where the pivots exerted pressure. Are parts available?

    Reply
  • charlie
    Posted August 8, 2016 at 3:38 pm | Permalink

    we have 10 year old pozzi sash windows that no longer stay up. what needs to be replaced to hold the window up.

    Reply
    • Ryan Schwartz
      Posted August 9, 2016 at 1:25 pm | Permalink

      Either the balance is broken or the sash pin isn’t engaged with the balance terminal.

      Reply
  • Mike Pfeffer
    Posted August 15, 2016 at 4:10 am | Permalink

    Looking for plastic clips for pozzi double hung window decorative wooden cross bars.

    Clips are 5/8 inch wide with a small screw tab to attach on side of window.

    Reply
  • Chuck McCurley
    Posted October 5, 2016 at 5:47 pm | Permalink

    I’m looking to buy a home in Durango Colorado that has Pozzi windows. It’s my understanding that this company is out of business. Could you please advise me as to what I can expect out of these windows and whether or not I should plan on replacement? The home is 15 years old.

    Thank you,

    Chuck McCurley
    830-798-1414

    Reply
    • Ryan Schwartz
      Posted October 6, 2016 at 1:02 am | Permalink

      Chuck, 10 years is about the acceptable life span of a wood window from 15 years back. You are correct, Pozzi is out of business, But have no fear, we have several after-market replacements available should you have a problem with any of them.

      Reply
  • Vincent
    Posted November 6, 2016 at 3:26 pm | Permalink

    We had a beautiful sunroom built in 1999 with Pozzi casement windows. The windows are starting to have scratch like markings which are between the windows. Some are large streaks were others look like small scratches. These marks are NOT on either of the outsides of the windows. What went wrong???

    Reply
    • Ryan Schwartz
      Posted November 7, 2016 at 12:52 pm | Permalink

      Vincent, You certainly have had some degree of seal failure. A “scratch” is unusual. I think what might look like a scratch is a dried moisture trail. Another thought is, in 1999 those quite possibly could be lowE glass. In some cases, when the lowE coating begins to break down, it can get little cracks in it or even peal away from the surface of the glass.

      Sounds like you’re due for some replacement sashes. We have several models available to fit Pozzi windows on our website at http://www.fensterusa.com.

      Reply
  • Lib hagman
    Posted December 16, 2016 at 2:07 am | Permalink

    We have Pozzi windows from 1987.
    A few of the solid panel double glazed windows gave failed. How best to replace.
    Also is it possible to fit casements with new retractable screens?
    Thank you

    Reply
    • Ryan Schwartz
      Posted December 16, 2016 at 1:06 pm | Permalink

      Libby, Your best bet is to go with a replacement sash that comes with our new manufacturer’s warranty and also gives you the opportunity to improve the efficiency of the glass. We have several replica models available to fit Pozzi windows of that era. As for the screens, I know Marvin and maybe Pella offer a retractable screen on their higher end models, but I personally have not seen an after-market retractable screen kit for retro fit. But that doesn’t mean its not out there.

      Reply
  • Israel Chao
    Posted January 21, 2017 at 7:30 pm | Permalink

    We have Pozzi crank windows and the gears have broken on one crank set. Is it possible to obtain parts to fix this?

    Reply
  • Jeff Stewart
    Posted February 9, 2017 at 7:06 pm | Permalink

    I have a pozzi wood with metal clad double hung with seal failure. It has the push pin removable interior grids. I am attempting to remove the wood stop around the glass (nailed and possible caulk) but it’s resistant to coming out. Should I proceed? Wondering how difficult it will be to get the glass pryed out from the clad side with a putty knife once I get the stop out. Seems really tough going thus far.

    Reply
    • Ryan Schwartz
      Posted February 9, 2017 at 8:40 pm | Permalink

      Jeff, The stop probably isn’t caulked to the glass. To the frame maybe? With an interior stop, the glass is definitely glazed to the exterior lip. You’re not going to pry it out. You’ll have to cut the glazing around the perimeter first. We use a oscillating tool (Rockwell or fein), but you can usually get in there with a knife. Should be straight forward from there.

      Reply
  • Russ
    Posted May 17, 2017 at 10:25 pm | Permalink

    I have several pozzi picture windows with rot. Can I just remove the glass and rebuild the frame.
    Two of the windows are arched.
    Thanks, Russ

    Reply
    • Ryan Schwartz
      Posted May 20, 2017 at 2:07 pm | Permalink

      Sure can Russ as long as its a removable sash. Pozzi’s should be boot glazed, screwed together in the corners.

      Reply
  • Steve Funk
    Posted September 22, 2017 at 4:37 pm | Permalink

    I have Pozzi Casement Windows from 1983 on what is now a second home. Need to replace glass, which I hope I can get locally, and some parts from the crank hardware. Do you make or carry any of the hardware?

    Reply
    • Ryan Schwartz
      Posted September 22, 2017 at 9:25 pm | Permalink

      Steve, We don’t do much on the hardware side of things. There are several online window hardware companies if you want to Google search window hardware. Pozzi used TRUTH brand hardware, so you’re not necessarily looking for “Pozzi” hardware, you want “TRUTH” hardware to match what you have.

      Reply
  • marcy
    Posted October 19, 2017 at 1:02 pm | Permalink

    I have pozzi wood casement windows where the glass is failed
    Is it possible to just replace the glass?
    and how do I go about finding someone who would do this ?

    Reply
    • Ryan Schwartz
      Posted October 19, 2017 at 9:59 pm | Permalink

      Marcy, I don’t know your location, but I would be sure that you have several glass replacement companies in your area. Any local glass company should be able to replace your glass.

      Reply
  • Joe
    Posted November 30, 2017 at 7:49 pm | Permalink

    Hello, we have two double hung sash windows that are 2’8″ X 6’2″ (9 pane). They are fogged and need to be replaced. Also have two fixed windows with a rounded arch top that are 32″ wide X 70″ (21 separate panes, 15 of which are square) high to the top of the arch. These are also fogged. What questions would you or direction for us?

    Reply
    • Ryan Schwartz
      Posted December 6, 2017 at 12:45 am | Permalink

      Joe, Glass is not brand specific. A local residential glass company should be able to replace those panes for you.

      Reply
  • Karen Curry
    Posted October 12, 2018 at 5:07 pm | Permalink

    We have Pozzi wood windows with metal exterior trim. They were installed in 1996 and the metal trim has faded and we needs to be replaced or painted. Can the metal trim be replaced or would you suggest we paint it and how that should be done? We live outside of Portland, Oregon. Can you suggest who we should contact in this area to do this work?

    Reply
    • Ryan Schwartz
      Posted October 18, 2018 at 11:46 am | Permalink

      Karen, They’ve been painting alumimum siding since the 60’s. This is no different. Most good quality house paints are suitable for painting aluminum.

      Reply
  • Minoru Tomjima
    Posted December 26, 2018 at 6:33 pm | Permalink

    Am looking for a Pozzi window sill hinge upper left-hand side. The part numbers are 62R & 6889.

    Reply
    • Ryan Schwartz
      Posted December 28, 2018 at 2:54 pm | Permalink

      Minoru, There are several online window hardware retailers if you do a search for window hardware.

      Reply
  • Roz Nathanson
    Posted February 26, 2019 at 9:22 pm | Permalink

    I have a large multi-windowed bay window. One of the larger windows has lost it’s seal and is fogged. Is this somethings that can be fixed? Can send you a photo.

    Reply
    • Ryan Schwartz
      Posted February 28, 2019 at 12:54 pm | Permalink

      Hello Roz, Yes the glass can be replaced and in most cases you do not have to replace the sash in order to do that. Since we don’t sell just the glass by itself, I recommend having a local glass company replace that for you.

      Reply
      • Roz Nathanson
        Posted February 28, 2019 at 3:50 pm | Permalink

        One glass company said they couldn’t do it. I’ll try another.

      • Ryan Schwartz
        Posted February 28, 2019 at 4:08 pm | Permalink

        Gosh Roz, I’m sorry to hear that. Unfortunately we hear that all too often and don’t understand why. That’s what glass companies are supposed to do! We are happy to help you with a new replacement sash if you run out of other options. I just hate to see people send money they don’t have to.

  • Dan
    Posted March 23, 2019 at 8:31 pm | Permalink

    I have a wood sill from a 1982 Pozzi casement window. I rebuilt mine last weekend, and I have the old one sitting outside. Your post states that you were seeking samples. If you want it, then let me know.

    Reply
    • Ryan Schwartz
      Posted March 25, 2019 at 4:28 pm | Permalink

      Dan, We’re always looking for sash samples, but not the frame components so much. We really don’t have much of a market for those parts since the carpentry skill tends to be above the DIY’er and most contractors would prefer to cut their own parts on site. Thanks so much for thinking of us though. We really appreciate it!

      Reply
  • Wendy
    Posted April 29, 2019 at 10:03 pm | Permalink

    Who do I talk to for pizza window failed glass seal.
    Thanks for your help

    Reply
    • Ryan Schwartz
      Posted April 30, 2019 at 12:00 pm | Permalink

      Probably the pizza shop owner. Ha! I’m kidding. That’s probably a typo. Any residential glass company in your area should be able to help you with that Wendy.

      Reply
  • Neil
    Posted September 30, 2019 at 12:38 am | Permalink

    I had Pozzi windows installed in my new home in 1998. The glider-style windows move (or glide) along a plastic strip that has weathered over the years. (I don’t know the technical name of this part.) It is brittle and broken in some places. Is there any way to replace this plastic strip?

    Reply
    • Ryan Schwartz
      Posted October 1, 2019 at 3:08 pm | Permalink

      Neil, Unfortunately probably not. Parts like that are very specific to the brand/model made specifically for it. When the manufacturer goes out of business, parts like that disappear from the market.

      Reply
      • Fred Mattern
        Posted October 8, 2019 at 6:18 pm | Permalink

        I am also looking for a replacement guide rail for my Pozzi slider. It have several that are have cracked and failed. If you find these, I’d like to know from where.

      • Ryan Schwartz
        Posted October 10, 2019 at 12:08 pm | Permalink

        Hi Fred, Items like this are nearly obsolete. Something like this is incredibly specific to the brand and model and was produced specifically for them. When the plant closes or they discontinue the model, the boxes of parts usually hit the dumpster. The bigger issue is the complete lack of repair or customer service thought by the industry. The thought of a former customer needing to repair one of their products isn’t even on the radar of these large window companies. It puts companies like us at an incredible disadvantage to be able to provide suitable repair options to our clients. I’ve been to closed factories and auctions where boxes and boxes, pallets even, of parts used in production just getting thrown out that have no value to the investment firm buying out the closed factory. When the reality of it is, that could have been a pallet of Pozzi guide rail! #woodwindowrepair.

  • Fred Mattern
    Posted October 11, 2019 at 4:38 pm | Permalink

    Ryan,

    Thanks for the comments. I have spent hours looking for all kinds of parts for these windows. The bottom cut on the window should be similar enough to a Anderson or Pella window that I may consider using as a replacement.

    I’m not sure if Fenster ever manufacture’s replacement parts like this for other windows. I can help provide some geometry to create an extrusion die if Fenster would be interested.

    Reply
    • Ryan Schwartz
      Posted October 14, 2019 at 11:47 am | Permalink

      Thanks Fred. Yeah, we’re not in the vinyl extrusion business. It would take ten’s of thousands of feet to even get a vinyl extruder to pay attention.

      Reply
  • Patrick Rafferty
    Posted October 23, 2019 at 1:05 pm | Permalink

    Hello Ryan,

    We have over 57 Pozzi windows in our home in Kensington, MD (just outside of Washington, DC). The Pozzi windows were installed in late October 2002. There is fog, condensation and rotting on both the double-hung and casement windows on a lot of them. I know Pozzi is out of business and unfortunately, the dealer we bought them from in Baltimore (WF Mold) seems to also be out of business as well. Any advice and/or suggestions on how we can replace them or find out if they are under warranty? Any way to get a warranty under the 20-year time frame? Thanks in advance for your reply.

    Reply
    • Ryan Schwartz
      Posted October 28, 2019 at 4:16 pm | Permalink

      Hello Patrick, You are correct about Pozzi being gone. JELD-WEN was the last owner of the brand. To my knowledge, JELD-WEN is not honoring warranties on any former brand prior to 2011. They have also ceased any and all manufacturing of any former brands (other than JELD-WEN) as of the first of last year. Hence, why we are getting a ton of referrals from them! I would also say, back in 2002, they probably only had a 1 year warranty on the wood frames, and a 10 warranty on the glass, but I may be wrong about that. It was the industry standard at the time. Long story short, the likelihood of getting anything replaced under warranty at this point probably won’t happen. Your original dealer would have been key to facilitating that for you. We would be an option for you if you wanted to consider an after-market replacement. When working with clients on whole house projects, we find we are typically less than half to a third the price of a total window tear-out. We have several Pozzi models available along with our signature double hung sash kit that works nicely with several national brands. I can put you in contact with my customer service folks to get the order process started, or I offer site evaluation services. There would be a fee and travel costs for that of course. Please let me know how you wish to proceed.

      Reply
  • michael pulitano
    Posted January 24, 2021 at 6:36 pm | Permalink

    Hi Ryan,
    Looks like im the first for the new year and
    d actually the first since 2019. I went to look at a window replacement job on a residence in westchester
    NY. The owner has done some but the rest are going with all sorts of problems, some being 25 years old so needless to say they are coming apart. Also several Pozzi French doors which have most of the glass panels with vapor leaks and rot. This house is large and some of the windows are gigantic
    with round tops and some with transoms. Botytom line, what is my first approach, or better yet what is the approach period?? I would say there is 25 windows, some as i say just a bear to get to as they are way up. Do i have someone come out as you have suggested to others so i have a complete proposal with materials and labor to complete the job. I can’t imagine any other way to make this job without risk as there are all the other elements involved in completing the project. your help would be much appreciated. Thank you

    Reply
    • Ryan Schwartz
      Posted January 25, 2021 at 2:06 pm | Permalink

      Hello Michael, We don’t have people in the field to send you. You would have to order those from our website. You start the process by completing a quote request online, or you are welcome to contact customer service at sales@fensterusa.com or 317-770-3308.

      Reply
  • Phil Gordy
    Posted March 19, 2021 at 1:53 pm | Permalink

    Ryan,
    Are Fenster’s “Double Hung Replacement Kits” (“Fenster Quiksash”) the only option that Fenster has for replacing defective sashes from double hung windows? I have Pozzi windows, but your webpage for the Quiksash does not mention Pozzi and reads as follows: Fenster Quiksash, also known as a “sash-pack” is designed to fit nearly any brand of painted or clad-wood tilt-in window with existing vinyl compression jambliners, including: CARADCO, MALTA, MW, NORCO, and ROCKWELL.

    for the CARADCO, MALTA, MW, NORCO, and ROCKWELL

    Reply
    • Ryan Schwartz
      Posted March 19, 2021 at 3:31 pm | Permalink

      It is Phil. We’ve ben forced to design a universal fit product based on the materials available to us. Double hung components, namely cladding shapes are specific to each model of window. With these materials being obsolete or proprietary, we are not able to produce a brand specific individual matching sash. In regard to the Pozzis; Our most common request is for a static fit, easy-tilt system that Pozzi used through the 90’s. Wenco (a sister company) used the same system. The layman way of describing this set-up is the presence of slide locks on the top corners of each sash that allow you to tilt in the sash for cleaning. This is NOT how the compression system works. A compression fit jambliner is simply nothing more than friction fit in the jamb opening. You compress the liners into the jamb to release the sash for tilt in. There are no slide locks on the sashes to release them from the track.

      The next question is always: If you have so many requests, why not offer it? Again, availability of materials. No known supplier is producing a matching static fit liner extrusion for the Pozzi/Wenco double hungs. The volume of requests is relative to the expense we would incur to have something custom made. Our annual request for such a product no where near justifies the expense to have a minimum quantity order custom made for us. Maybe in the future that would change, but for now, its a produce that remains elusive.

      Sorry we couldn’t be of more help, but I hope that answers your questions.

      Reply
  • phil gordy
    Posted March 19, 2021 at 3:49 pm | Permalink

    Ryan,
    Just to be clear: Are you saying that you cannot provide sashes that will work if my window sashes have slide locks on top of the sashes?

    And that my jambs can’t function as a compression jamb for sashes you could provide without the slide locks?

    Reply

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