Craftline Window Parts and Repair

In your home, your windows are your eyes to the world. You want to protect and take care of this valuable investment. But what happens when the wood in those windows starts to age and can no longer be serviced because the original window manufacturer has gone out of business? Your only choice is to completely replace them, right?

Not any more. Craftline sash parts are now available.

Craftline replacement windows and parts are available through Fenster Components. Craftline windows have been around since the early 1970s but went out of business in 2010. Fortunately, Fenster Components can help you repair your Craftline windows.

Fenster Components — based in the Indianapolis, IN area — has been manufacturing replicated window sash profiles for most major brands of wood windows since 1999. Fenster can supply you or your contractor with replicated wood components to match your Craftline Windows. Fenster also offers innovative replacement products to upgrade your existing Craftline windows with better energy performance, extended life span, and less maintenance utilizing cellular PVC technology.

Work smarter. Work faster. Save money. Now that’s a better view.

Visit our website to learn more about our product lines, or to fill out an order form for your Craftline window replacement parts today.

63 Comments

  • Mike Cooney
    Posted November 2, 2013 at 11:36 pm | Permalink

    I have rotted bottom sashes on two wood clad casement windows. need new sashes and/or referral to a local craftsman in the Worthington/Powell Ohio area to fix at a fair price.

    • Posted November 10, 2015 at 12:55 pm | Permalink

      Hi! Ryan do you have another number on Steven ? The one you posted went to a VM saying the # is not taking calls ? Do you know of another repairman in the Columbus , Ohio area ?Thanks

      • Posted November 10, 2015 at 2:55 pm | Permalink

        Greg, I’m sorry. Steven retired to Florida last year. I’ve taken down that post. Unfortunately we haven’t enlisted a replacement in the Columbus area.

  • anthony teofrio
    Posted November 3, 2013 at 5:31 pm | Permalink

    looking to replace a couple of casement windows need to replace just the windows not the frame sizes are (w) 33 1/4 x ( h ) 33 1/4 and (w) 33 1/4 x (h) 27 3/4 can you help? cell # 516 909 3064

    • Posted November 4, 2013 at 2:11 pm | Permalink

      Anthony, We’ll need to collect some more information from you in order to complete a quote. Can you please fill out a quote request form on our website, http://www.fensterusa.com and a member of our team will get back to you quickly. Thank you.

  • Dan Lawlor
    Posted November 24, 2013 at 3:15 am | Permalink

    I need a preferred contractor around Downers Grove, IL
    Thank you in advance for your help.
    Dan Lawlor

    • Posted November 25, 2013 at 7:37 pm | Permalink

      Dan, we recommend Jim Schmitt with JMS Window serving the Chicago suburbs. 847-836-6759.

  • Mike Buckhanan
    Posted February 18, 2014 at 3:42 pm | Permalink

    The sill stops on several of my Craftline windows are cracked, do you know of a Contractor in the Cincinnati, Ohio area which would construct the new sill stops?

    Thanks,
    Mike

    • Posted February 18, 2014 at 6:09 pm | Permalink

      Mike, Not someone that would make them. They would be our competitor, not a customer. We make the parts to be sold to the end user. It depends on what you are calling the sill stops, but we may have components that would work. If not, we can replicate any wood window component from a sample you provide. If this is something you would like to pursue, please email a photo of the part and quantity to sales@fensterusa.com and we can quote you. Thanks.

  • Posted March 4, 2014 at 7:39 pm | Permalink

    I have a couple of requests. Looking for replacement screen retainer tabs. These are the plastic tabs that attach to the screen and then clip into the jamb liner. There are two per screen at the bottom. I can provide pictures if need be. Also looking for someone to replace or reseal the glass on a double hung and a casement window. They are fogging up between the glass. Along with this I also have double hung windows that are rotting on the bottom sashes. I am in north east Ohio, Cuyahoga Falls.
    Thanks

    • Posted March 4, 2014 at 7:56 pm | Permalink

      Richard, I’m afraid I’m striking out on all pitches here. First, if you need someone to do the work for you, unfortunately I don’t have a contact in your area as of yet. Second, I don’t have specific craftline parts info. We’re all aftermarket parts. If this is something you can do on your own, you’re welcome to check out our online catalog under screen hardware and see if you can find some tabs that match. Next, I would recommend a local residential glass company for your seal failures. There’s probably more companies there than you think. We can supply I.G. units, but we’ll be $100 over retail in shipping costs. Finally, I don’t have any Craftline double hung profiles. I only have one primed casement version right now. Craftline is an extinct brand we are trying to obtain more profiles for, but we have to depend on customers to send us samples to copy in order to offer the profile in our catalog. If you have several sashes you need replaced and want more information on our engineering process, please fill out a quote form on our website, http://www.fensterusa.com, and we’ll contact you. Thanks.

  • Gordon Brinker
    Posted March 23, 2014 at 10:45 pm | Permalink

    I need replacement muntin for one of my windows. Took one out and it was damaged beyond repair. Is this something you can help with?

    • Posted March 24, 2014 at 3:46 pm | Permalink

      Gordon, I’m sorry, but unfortunately we do not have the machinery to produce wood muntins.

  • sam
    Posted April 17, 2014 at 1:02 pm | Permalink

    I am a homeowner in Canton, MI and am looking for a qualified contractor for two of mine craftline windows that have rotted bottom sashes on two wood clad casement windows. Can anyone provide me with a window contractors that service my or Detroit area. Thank you.

  • angela rowlands
    Posted April 26, 2014 at 12:24 pm | Permalink

    We’re looking to replace a large, double pane, fixed Craftline window. Our curre
    nt window has lost its airtightness. Any suggestions for the Dayton Ohio area?

    • Posted April 28, 2014 at 2:02 pm | Permalink

      Angela, It is difficult to ship large glass, so we would unfortunately have to pass on this one. However, keep in mind glass is not specific to the manufacturer. Point being, you don’t need Craftline glass per say. Any residential glass company in your area will come out to your house to measure, quote and install.

  • Barb
    Posted July 9, 2014 at 6:00 pm | Permalink

    Have a Craftline vent casement that the seal has failed on the glass. Glass Co said they will have a hard time getting the stops off to replace the glass. Do you have replacement stops in brown? Thank you

    • Posted July 9, 2014 at 6:08 pm | Permalink

      Barb, Unfortunately I would say no. The only Craftline profile we have uses a wood glass stop and that shouldn’t be hard to take off.

  • Ryan
    Posted September 3, 2014 at 11:27 pm | Permalink

    We have Craftline double hung windows that have scratched glass. I was told by two different glass companies that there would be a good chance of tooling marks on the wood as a result of switching the glass. Would a complete replacement be the best route? We would really like to replace each section of the window without disturbing the frame. The window casing are fine and we would like to keep these windows to match the rest of the house.

    • Posted September 4, 2014 at 3:41 pm | Permalink

      In this case, no. Craftline is out of business and we do not have a replica sash available. Getting a complete replacement sash will be a difficult process. I suggest finding a different glass company. Thanks!

  • Paul
    Posted September 8, 2014 at 10:08 pm | Permalink

    I have a Craftline Double hung window with a half moon window above it. If I lower the right top half of the double hung window the wood underneath on the top of the window has rotted. The other side of the window is fine.
    Do you have a contact for someone in the Buffalo, NY area that can fix/replace this window.
    Thank you

    • Posted September 9, 2014 at 1:32 pm | Permalink

      Paul, Unfortunately we have not established a relationship with anyone in the Buffalo area yet.

  • Karen
    Posted September 14, 2014 at 5:04 pm | Permalink

    We need to replace a couple of windows in our house. The builder thinks he may have used Craftline windows. How do we determine if we have Craftline windows?

    • Posted September 15, 2014 at 2:20 pm | Permalink

      Karen, Hopefully your builder has more information than just ‘thinks’ he used Craftline. Logos on hardware, stamps on the metal spacer between the panes of glass, maybe ask around to your neighbors if they have the same builder or similar style of home? All suggestions.

  • Steve Etner
    Posted October 17, 2014 at 4:41 pm | Permalink

    I am a homeowner in South Bend Indiana area. We have Craftline windows throughout.

    The lock/handle in our sliding glass door is in need of replacing. Can you offer any help or suggestions. We had a quote to replace, but would rather keep our door if at all possible.

    Thanks!
    Steve

    • Posted October 28, 2014 at 6:36 pm | Permalink

      Steve, We’re not on the hardware side of things. Don’t think we can help, but thanks for the inquiry!

  • Posted February 1, 2015 at 8:52 pm | Permalink

    You are offering great customer service here Ryan.

  • Bill
    Posted April 13, 2015 at 9:46 pm | Permalink

    I have a problem raising the bottom window. I believe the problem is in the side behind the plastic. How do I take out both sides and where can I find the appropriate spring???

  • Posted April 18, 2015 at 12:59 pm | Permalink

    I have some wood rotting on coastline windows. I am looking to replace . Is this possible. I have a contractor that can do it. I am looking for replacement frame. I live in Buffalo, NY area.
    Thank you

    • Posted April 20, 2015 at 3:44 pm | Permalink

      Kim, We invite you or your contractor to our newly updated website to select the best product line for your needs and complete an order request. Thank you.

  • Adam
    Posted June 4, 2015 at 6:53 am | Permalink

    I have a place at the Lake of the Ozarks where many of my clad exterior/wood interior casement windows have rotted at the bottom portion of the frame around the window (is this called the sash on casement windows?). The house is only 14 years old – it is our vacation home. We are looking for someone in Kansas City, Springfield, Columbia or the Lake of the Oarks area who can replace this lower frame piece – the rest of the windows on all other sides is fine. Can you suggest someone who uses your products there. Thank you!

    • Posted June 4, 2015 at 2:13 pm | Permalink

      Adam, we wish! We have a hard time finding qualified people to sell our products. Now installing them is a little easier. We will happily sell and ship directly to you if you can find someone to install for you? You can reach us through our website, http://www.fensterusa.com, by completely one of the product request forms or sending us pictures and specifications via email.

  • Bill
    Posted June 15, 2015 at 4:25 pm | Permalink

    We have a 20 year old Pulte home in Rochester HIlls, Michigan. It has Craftline windows (with grills). In one of our double hung windows, the upper has significant wood rot at the bottom and needs repair/replacing. In looking at your site, I see Craftline casement window products, but no mention of double hung. Do you offer (custom) replacement products for Craftline double hung? The rough exterior measurement is 30 1/2 by 30 1/2. Thank you in advance for any advice you may be able to provide!

    Note: I had Independent Window Repair (http://www.independentwindowrepair.com) of Chesterfield, MI visit today to inspect and they advised it could not be repaired. I showed their estimator your website and he was very interested in learning more.

    • Posted June 15, 2015 at 8:30 pm | Permalink

      Bill, Depending on the model of window, you may have a couple of options. I’ve seen a craftline with an extruded cladding that we can not replicate, not would it be feasible to re-build with parts. This may or not be your same window. I would need to see some photos to confirm. Your other option would be our universal fit, Quiksash double hung sash kit. This is basically a generic looking set of double hung sashes built to the same dimension as your existing windows. There is a series of information we would need to collect for you to order that product. Either way, best way to contact us is through an order request form on our website, http://www.fensterusa.com.

      Thank you for the referral as well. I am aware of IWR. I’ve reached out to them in the past with no response. Maybe their estimator will have more interest.

      • Bill
        Posted June 15, 2015 at 9:26 pm | Permalink

        Ryan, I appreciate the information. Could you send me a a description of the types/angles of photos and areas of detail that I need to cover in my photos? Perhaps you could respond via my email and provide me with an email address to send the digital images. Thank you!

      • Posted June 16, 2015 at 2:06 pm | Permalink

        Bill, No problem. We need an exterior shot of the whole window unit. A close-up of a sash corner joint. Close up of the glazing bead/glass stop against the glass. A shot of the edge of the sash (tilted in) with a tape measure on it or some other way of seeing the thickness of the sash. Then, we will need the exact edge to edge measurements of EACH sash both upper and lower taken from the exterior side of the sash. I usually recommend you tilt the sashes in toward you (inside the house) to get an accurate measurement of the width and height. You can send all of that to sales@fensterusa.com. Thank you.

  • Matt Tolle
    Posted July 14, 2015 at 11:33 am | Permalink

    I have 1985 craftline casement windows and need replacement rubber seals for around each window. Do I need to provided specific sizes or can I buy that in a roll and cut to size?

    • Posted July 14, 2015 at 12:15 pm | Permalink

      Matt, If that matches the 5/16 bulb seal we sell, you can buy it by the foot. Check out our weatherstrip page on our website to see if that 5/16″ bulb will work for you. Thanks.

  • Don Job
    Posted September 15, 2015 at 5:40 pm | Permalink

    We have a lot of Craftline wooden frame windows in our house in Sanford, NC. The weather stripping is brittle and falling off. Also two of the thermopane windows (2 sheets separated by an air space) have internal hazing. Could you suggest a preferred contractor in the Sanford/Raleigh/DurhamFayetteville area who can install replacement glass and weather stripping? thanks.

    • Posted September 16, 2015 at 6:57 pm | Permalink

      Don, We don’t have a dealer in your area, but your local Glass Doctor should be able to assist you.

  • Dave Hammer
    Posted February 24, 2016 at 8:17 pm | Permalink

    We have craftline windows in our home. The side plastic jamliners need replacing. Do you have a preferred contractor in the Toledo, OH area who could do this?

    • Posted February 26, 2016 at 3:16 pm | Permalink

      Dave, Unfortunately no. However we do have a lot of DIY’ers attempt this type of project on their own. I’m currently working on a how to video series I hope we can have on youtube by early April. If you can’t turn up someone, I’d say check back in a month or so and try it yourself. Thanks!

  • Steve
    Posted May 7, 2016 at 11:10 am | Permalink

    Any contacts in the Michigan area?

  • Dave
    Posted May 31, 2016 at 12:24 pm | Permalink

    Can you supply new jamb liners for my craftline double hungs? Or do you know where I can get them?

    • Posted May 31, 2016 at 1:18 pm | Permalink

      Dave, If your windows already have tilt-in vinyl compression jambliners, then our replacement kits will work for you. You can view and order those from our website at, http://www.fensterusa.com. Thank you.

  • Karen
    Posted March 28, 2017 at 3:06 pm | Permalink

    I have craft line windows in my home I call them crap line they sweat in winter then ice up at bottom and sides any suggestions?

    • Posted March 28, 2017 at 10:18 pm | Permalink

      Karen, As long as the moisture is on the outside of the glass and not in between the panes, you do not have a seal failure. What you are seeing is a combination of high humidity inside mixing with cold air from the outside. You have an actual air leak causing the condensation to freeze on the window. Can’t make any definite conclusions without seeing it, but you’ll want to make sure the window is closing all the way, nothing is preventing the window from closing all the way like a hardware piece, and is the weatherstripping intact.

  • Heather
    Posted March 30, 2017 at 7:52 pm | Permalink

    The home we just purchased has the original late 1970’s Craftline casement windows. One is in rough shape and the seal is broken between the panes. Is there anyone you recommend in the Elkhart, IN area? If not, can I provide measurements for the window and order a replacement? I believe I just need the actual window and not the outside frame/sash. If needed I could send you a picture of what I’m dealing with. Thank You 🙂

    • Posted March 31, 2017 at 1:08 pm | Permalink

      Heather, unfortunately I can’t name someone specifically in Elkhart, but we do have a Craftline model that may match what you have. Its highly likely we can get you a new sash. You can do one of two things: All of our sash models are pictured on our profile catalog on our website, http://www.fensterusa.com. If what we have looks like a match, complete the order request on the “painted wood window” page and my customer service folks will take it from them. Or, you can send us several pictures for identification to sales@fensterusa.com. Just a word of advice, dimly lit pictures from the inside of the house don’t tell us much (we get those a lot) We need a close up of the outside corner, and edge view with a window open, and an interior shot with the window partially open showing hardware, and interior profile details. Those 3 work the best.

  • Randolph T. Craven
    Posted August 21, 2017 at 12:26 pm | Permalink

    I have been trying to get a phone # for Craftline windows for days. The only # I can find is 800-343-7333 and they wont take calls from my area code. I have 2 windows that have rotten. How can I get replacements. Thanks

    • Posted August 22, 2017 at 12:33 pm | Permalink

      Randy, To the best of my knowledge, Craftline closed up 8-10 year ago. Stands to reason why they won’t answer the phone. We have one replica model of a Craftline casement. This doesn’t scratch the surface of their catalog, but to date, we’ve only had the opportunity to copy the one. If it happens to be the one you need, then we can help. You will need to compare what you have to the description we have listed on our “sash model” catalog on our website, http://www.fensterusa.com.

  • Cameron Pooler
    Posted August 11, 2018 at 9:03 pm | Permalink

    I have what appears to be a craft line bathroom window with a crank. I cannot find a replacement crank handle, it was missing before I moved in. Can you help point me in the right direction?

    • Posted August 13, 2018 at 10:09 pm | Permalink

      Cameron, We don’t get into hardware, but there are several window hardware companies on the internet if you do a Google search for window hardware.

  • A. Bruno
    Posted August 26, 2018 at 12:06 pm | Permalink

    I would like a representative in my area to come to my home to discuss replacement of all the windows.

    I am in the west Chester, Pa. area

    • Posted August 27, 2018 at 12:00 pm | Permalink

      Hello A.Bruno, I’m sorry, but we don’t have representatives stationed around the country. I’m still trying to figure out where folks are getting that impression? We’re based out of our Indianapolis headquarters.

  • Phill pletcher
    Posted October 5, 2018 at 11:19 pm | Permalink

    Does craftline have warranty on windows around elkart in ? Thanks phill

  • Danita Dumas
    Posted May 11, 2019 at 4:08 pm | Permalink

    I have Craftline windows in my entire house. I need to replace about five of the screens. Is this possible?

    • Posted May 15, 2019 at 4:02 pm | Permalink

      Danita, You’d have to try a small, local hardware store to see if they have a screen shop.

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